pan-man Posted January 16, 2013 Share Posted January 16, 2013 I went into Vexilar/motorclinic this morning. I set my fl22 on the counter and service person says "Don't even tell me whats wrong, I already know."He tested my tri-beam transducer (bad) gave me a choice of new tri-beam or the new ProView transducer. I chose the ProView transducer.I was out the door in 5 minutes with a new transducer installed and a towel at no charge.This is the third time in 13 years I have brought a vexilar in for some sort of work and yet have to leave there with paying a dime. Quote Link to comment Share on other sites More sharing options...
leech~~ Posted January 16, 2013 Share Posted January 16, 2013 That is great to hear. I'm on my second Vex and have never needed to have them serviced. Good to know it's there if needed! Quote Link to comment Share on other sites More sharing options...
tunrevir Posted January 16, 2013 Share Posted January 16, 2013 Gotta love that kind of service. I have an old FL-8slt and a FL-18 and they have been pretty bulletproof over the years. Nice to know if you need service that you can expect a quick turn around.Tunrevir~ Quote Link to comment Share on other sites More sharing options...
Jim Uran Posted January 16, 2013 Share Posted January 16, 2013 Great story, its the reason I went with a Vexilar Fl 22.... Bullet proof, great customer service, and dangit that thing does the job VERY well!!!! Quote Link to comment Share on other sites More sharing options...
aaron otto Posted January 16, 2013 Share Posted January 16, 2013 Seriously one of the best customer service departments in all of angling. MN Business too! Much love for the Vex. Quote Link to comment Share on other sites More sharing options...
highlife4me Posted January 16, 2013 Share Posted January 16, 2013 I have three vexilars. All of them work very well, but I am glad they will take care of me if I ever have a problem. Quote Link to comment Share on other sites More sharing options...
otterman91105 Posted January 17, 2013 Share Posted January 17, 2013 I also have two vexilars and love them. Great to hear that they treated you well they seem to be a good company to deal with from what i have heard. Quote Link to comment Share on other sites More sharing options...
Crappyfisherman Posted January 17, 2013 Share Posted January 17, 2013 You will love the Pro View.Small learning curve but once you get it down, WOW!!!. Hardest part is learning how to use the gain.Got mine the same way,went down to Vexilar with a bad tri-beam on my FL18.Ended up walking out with a FL-22 and the Pro View. Best thing I ever did. Quote Link to comment Share on other sites More sharing options...
Rip_Some_Lip Posted January 17, 2013 Share Posted January 17, 2013 What was happening with the ducer? My buddy has a FL-20 with tri-beam ducer and he says it is goofy sometime. I wonder if his issue is the same. Quote Link to comment Share on other sites More sharing options...
pan-man Posted January 17, 2013 Author Share Posted January 17, 2013 What was happening with the ducer? My buddy has a FL-20 with tri-beam ducer and he says it is goofy sometime. I wonder if his issue is the same. For the most part, the vexilar would only mark jig/fish on the 9 degree setting. You could mark on 12 and 20 degree setting only if you turned gain on real high; which distorted eerything. Quote Link to comment Share on other sites More sharing options...
Rip_Some_Lip Posted January 17, 2013 Share Posted January 17, 2013 That sounds kind of like what his was doing. His also get real loud once in a while. Is that a transducer issue? His is newer than mine but alot louder and has more junk on his screen than mine. Where did you take it to to get it replaced? Quote Link to comment Share on other sites More sharing options...
tsande00 Posted January 17, 2013 Share Posted January 17, 2013 That sounds kind of like what his was doing. His also get real loud once in a while. Is that a transducer issue? His is newer than mine but alot louder and has more junk on his screen than mine. Where did you take it to to get it replaced? Don't worry, I'm sure your friends unit is fine. These Vex units are bulletproof. Quote Link to comment Share on other sites More sharing options...
Lawrence Luoma Posted January 17, 2013 Share Posted January 17, 2013 Let us know how you like the pro-view. I keep using the low power in 20' or less. Unreal the detail you see once you get the experience of using it in the low power setting. Quote Link to comment Share on other sites More sharing options...
gwiff100 Posted January 17, 2013 Share Posted January 17, 2013 recently i've kinda been having this inner struggle... is it such a good thing to have great customer service? maybe they have had too much practice? kidding and tongue in cheek Quote Link to comment Share on other sites More sharing options...
LunkerCity Posted January 17, 2013 Share Posted January 17, 2013 Are you telling me that they just exchange your ducer? I have bought three over the last 12 years at 90$ a piece! I suppose this is in the TC? I think my cord eventually breaks from dumping it in a thousand holes a year Quote Link to comment Share on other sites More sharing options...
EBass Posted January 17, 2013 Share Posted January 17, 2013 They are great with trolling motors as well as Vexi's. I've been there a few times and it's all been my fault for whatever getting fixed since I like to hit rocks and drive over my vexi. Quote Link to comment Share on other sites More sharing options...
Genofish Posted January 17, 2013 Share Posted January 17, 2013 Do you happen to know what time they open? I will be down in that area working next week and have the same issues with my tri beam, when I called they said to mail it in, but since I will be in the area I will bring it to theme. Quote Link to comment Share on other sites More sharing options...
pan-man Posted January 17, 2013 Author Share Posted January 17, 2013 Are you telling me that they just exchange your ducer? I have bought three over the last 12 years at 90$ a piece! I suppose this is in the TC? I think my cord eventually breaks from dumping it in a thousand holes a year Yes they stand behind their transducers if they fail. They do not or do I expect them to replace a transducer that I damaged. I also have bought 2 new transducers from them in the past because a chord was wore out from rubbing. Quote Link to comment Share on other sites More sharing options...
pan-man Posted January 17, 2013 Author Share Posted January 17, 2013 Do you happen to know what time they open? I will be down in that area working next week and have the same issues with my tri beam, when I called they said to mail it in, but since I will be in the area I will bring it to theme. Open 8am, close at 4pm. Quote Link to comment Share on other sites More sharing options...
Coon Posted January 18, 2013 Share Posted January 18, 2013 I just got me a 22 with the tri beam. Waiting for some ice to try it out. There has to be more than a couple of these tri beams out there that work isn't there?? Makes me a little nervous. Quote Link to comment Share on other sites More sharing options...
BartmanMN Posted January 18, 2013 Share Posted January 18, 2013 Mine works fine Coon. Quote Link to comment Share on other sites More sharing options...
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