StrikeMaster Newsletter- Coincidence, or reading the forums?

[McGurk]

I literally JUST got the SM newsletter email in my inbox, and opened her up to see (3) separate things that I have posted about in the last 48 hours:

1) Solo's sticky recoil and how to fix it.

2) Recoil Dogs from Tecumseh powerheads and their needs for lubrication.

3) Laying down your auger so the handles don't break.

Coincidence, or are they reading here, and responding by trying to get out the word to SM owners that are not FMers? I thought it was kinda funny. At least they are adressing it, and not just letting their customers get frustrated and complain on a public forum. Once again, another form of good customer service.

[eyebjim]

If they are reading the forums and this prompted the email (I got it too)It only goes to show the good customer service that they want to make sure their customers are happy and have a great working product.

[CJH]

I think its great they are being proactive to the their customers needs/concerns.

[PierBridge]

I don't own any Strikemaster products "sorry SM" but as far`as customer service and standing behind their products goes. Strikmaster is 2nd to none and can't be touched by any company....PERIOD!

[croixflats]

Don't forget the over lying issue here. The power of FishingMinnesota. Would make good business sense to monitor the largest outdoors web site of Mn and one of the largest that directly impacts their bottom line.

Cuttoes for StrikeMaster for treating customers as people and not just $ signs.

[Duffman]

Strikemasters customer support reputation has been well earned, it wasn't just handed to them. Seems like they are taking the right steps to keep that rep going. One of those steps would be keeping track thru HotSpotOutdoors on how the real world uses thier products.

[redtrucks]

I have a 9 year Jiffy now with zero issues but my next auger will be a Strikemaster. Nils might be a fraction faster and lighter but I prefer to support USA companies that have good customer service. My only problem is that I can't seem to wear out my Jiffy to justify a new auger.

[pulleye16]

Funny, I just sent them an email two days ago about their handles. I commented on that there was alot of talk about their cheaply made handles on numerous fishing forums (no sites mentioned). I personaly had a broken handle as well and thought they should no what we, as customers thought. I was impressed by how quickly they responded to me....here is what was said through emails....(gotta love good customer service)

ME:

Just letting you know that your handles for your augers are being talked about all over fishing forums.....and not in a good way. Mine, like many others, have dropped our strike master augers and were left with a broken handle, many of which broke inside the casing and could not tell until there next use. Many people are not buying these cheaply made augers and/or letting others know of the poor quality. Please come out with a new handle for next years models and ALSO a replacement handle for past years, one made of a metal. These are ice augers and you of all people should be aware that these do fall. They are often times expensive for people to buy and no one wants to keep replacing these handles ever year or more. You guys do have great customer service which everyone says and comments on so I though I would just let you know what’s being talked about and hoping you can solve this problem and help us out who have purchased these poorly made handles with a new, stronger handle made of a metal.

Thanks,

A loyal customer on the brink

STRIKEMASTER:

Thank you for your email. We will forward your email onto the owners who are the ones who make the decisions.

Sincerely,

StrikeMaster Corp.

17217 - 198th Ave

Big Lake, MN 55309

Phone (763) 263-8999

Fax (763) 263-8986

Hours: M - F 8am - 5pm CDT

HSOforum: www.strikemaster.com ;

--------------------------------------------------------------------------------

From: [email protected] [mailto:[email protected]]

Sent: Wednesday, December 30, 2009 10:00 AM

To: undisclosed-recipients:

Subject: FYI

[Brad B]

it was just good timing. they put out the news letter every 14 days(2 weeks). don't forget to check out the special they run with the news letter.

[bogwalker]

The highest level of customer service is to manufacture a product that works properly. Too many issues. Too many alternatives.

[MNice]

"My only problem is that I can't seem to wear out my Jiffy to justify a new auger."

I feel the same way about my old lazer mag, fl-8, lund boat, ect. I would like some new stuff, but the old stuff keeps chugging along, and chuging along very well I might add

[Ed Carlson]

StrikMaster has always had there finger on the pulse of the Ice Fishing World, and that most certainly includes the internet.

I commend them for hitting the minor issues with the Solo head on and being very open and proactive with there valued costumers on any issues that pop up.

It is not uncommon for a new line conversion to hit a bump or two before the first year is up. User feedback is critical in any new product or innovation. They have always highly valued costumer contributions and feedback on their line.

[Hawg]

I have not had any problems with the dogs yet, I have broke the rope a couple times though. Looks like it would be tough to lube my recoil without taking it apart. The seam they refer to is under the cover on a lazer mag.