Lowrance Provides Great Service!

[Ufatz]

I have seen some sharp criticism of Lowrance customer servie in this forum and want to quickly relate my experience. I dropped a unit, breaking screen and part of frame. Older unit (3 years) and out of warranty. Sent it back, as per instructions, with a check for $160. One WEEK later received a NEW unit and a note explaining that it was just as quick for me/them to simply give me a new one. Now, a negative, suspicious and paranoid guy would say "yeah, big deal. You just bought a new one at that price for repair." Nope. This one is worth three times or more what I paid for repairs. Friendly emails. Quick service' what the heck else can you ask for.

Lowrance and Minnkota are okay by me.

[Deitz Dittrich]

Thats good to hear... I like happy stories!

[Northlander]

Great to hear they took good care of you.

[hanson]

Thats really unreal! Awesome!

All I ever hear about Lowrance is how long you are on hold with customer service. Guess if I have a problem, I'll stick it out.

[BoxMN]

Good to hear they may finally have started to listen to all of us who have had poor experiences. I still have several Lowrance units, so hopefully this is a trend and not only the one time they did something right Can you tell I have been mad before? heh.

Glad you had good experience, and hope everyone will into the future.

[mhjohns]

I'm really glad to hear you had a good experiance. My experiance was awfull. I had a H2Oc sent in under warranty. They told me it would be a 3 week wait before they would have one in stock to ship back to me. I had a trip planned and told them I couldn't wait that long. They called back and said they found one they could send me. I paid for over night shipping just to find out they didn't put the righ barcode on it and sent me a non color unit. After over 5 hours on hold they sent me a Expition C to replace me unit since they still didn't have a H2Oc on hand. I have been pretty happy with the Expition, but one thing I noticed was that all three units picked up satellites differently. My first one wouldn't switch to WAAS. The second 2 I had right next to each other and one picked up 3 more satellites consitantly. I really don't know what to think about the whole situation which took over a month to resolve. Total there was over 5 hours on hold. I talked to over 6 customer service represatives and sent over 10 emails. What I thought was the worst was there were over 50 new units at local stores on the shelves and Lowrance wouldn't let me just exchange.

[BobT]

Last winter I slipped on the ice and fell onto my Garmin Rino120. Cracked the screen and damaged the mother board. Sent it in with a check for $85 and it was replaced with a new one. They also managed to extract my point, track, and route data and install it on my new one. They also reissued a new code to access my protected mapping software. Good service can still be found sometimes.

Bob

edit: Incidentally, to replace it myself by buying a new one off the shelf would cost me about $250.

[mhjohns]

You know I was really disappointed when I went through this whole warranty thing with Lowrance, but I certainly can't complain about the product when it is working correctly. After a few weeks of not having a unit to use I was shopping for another manufacturer, but I just couldnt find anything that compared.

[ozzie]

I had a cracked screen contacted Lowrance wasn't on hold that long.......gave them my cc info I believe and had the new unit in 5 days!!! they even let me keep the old unit so I always have a backup.......can't complain here

[Ufatz]

Hey BobT....I sure agree with you about Garmin customer service. Had a problem with my GPS, and older (but top-of-the-line model) and when I contacted them they sent me a note saying, "try this.Send us your unit and $85. You won't be sorry." So I did. Got back a totally upgraded unit, upgraded to the point that is even had a new serial number!! Wow. I am sorry so many folks have had troubles with Lowrance.

[PerchJerker]

I've had several Lowrance products and have only had a few issues or questions for their customer service. Their customer service, both phone calls and emails, is unbelievably slow. But ......

Once you actually get someone to talk to they're usually very helpful, and every time I've had to send in something I've had really quick turn-around. I've mostly got good things to say about them and their service, and I like their products.

[iffwalleyes]

I know they were recently sold and have been undergoing a transition period. I was complaining to the fishing manager at Scheels on day he said if you think that it is slow you should call there dealer line. He said it is quicker to call the regular service line. But he did say they had been telling him that with the transition it should be much better. I hope to this is true. My being on hold for over an hour this summer did not help my opinion. I still think they have the best products but putting someone on hold for an hour is crazy.

[dustin85]

I recenty e-mailed them, and had a very fast response. I am awaiting my warranty part in the mail.

[Bob Horn]

Every time I sent (under warranty) my Expedition in they gave me a new one. Sent it in 3 times. They said it's faster to send out new ones than fix the mine and then send it out. I think than I am getting a reconditioned unit. I won't ever buy a Lowrance product again!!! The gps was never fixed. I still have the same problem. I talked to some people at Lowarance and it's a known problem but the aren't suppose to talk about it. I think the woman slippped when she told me.

[Eastwind]

I've owned five different Lowrance units over the past twenty years or so. Anytime I've need service or had technical questions, they have always gone the extra distance to be helpful. I'm glad thst I've never been on hold for an hour during their transition period, as this would only taint the great impression I've had of Lowrance so far.