Broke the handle on my StrikeMaster auger...

[Kylersk]

Yesterday, went out to the fish house and had to re-drill the holes. Pulled the auger out of my truck and noticed the handle was broke, right by the base. I assume it had been hit by my propane tanks. I was still able to drill the holes, but I had to be careful.

After I got setup, I decided to call StrikeMaster to see what I got to do to get it fixed. She asked where I lived and what type of auger I had. She then said "I'll have a new handle in the mail on Monday". I asked "No charge?!?" She replied "Yes"

Sweet!

[Kyle Sandberg]

I love stikemasters customer service. They are the best around. Its nice to have a company that cares about the cotumers as mucha as they do. Thanks for sharing Kyle

[rockman]

Yep, I've posted on the forums before about the outstanding customer service by the folks at Strikemaster,but the point is, nobody does it better than Strikemaster.

[jwhjr]

Yep, they really take care of you!

[blueroof]

Hard to beat customer service like that - every time I hear about free repairs, I'm amazed that companies like Strikemaster still exist. I hope they continue to do good business. Thank you Strikemaster! LB

[Coach1310]

Sounds great. I just broke mine last weekend and was thinking of what to do! Nothing like a free fix. I was really debating a new Nils next year, but this may change my mind!

[AceintheHole]

Thats why we buy them. They take care of you.

[Kyle Sandberg]

True minnesotan courtsey.

[Zenit]

 Originally Posted By: Kylersk

Yesterday, went out to the fish house and had to re-drill the holes. Pulled the auger out of my truck and noticed the handle was broke, right by the base. I assume it had been hit by my propane tanks. I was still able to drill the holes, but I had to be careful.

After I got setup, I decided to call StrikeMaster to see what I got to do to get it fixed. She asked where I lived and what type of auger I had. She then said "I'll have a new handle in the mail on Monday". I asked "No charge?!?" She replied "Yes"

Sweet!

Good to know, as I did the exact same thing to my brand new Strikemaster on Thursday, broken at the base too.

[zamboni]

I told this story on here before I think, but will tell it again. My Strikelite was supposed to have allen wrench storage under the throttle control, but mine didn't. I called them one day at around 2 pm or so, and had a new throttle control the next day around noon- less than 24 hours later.

[minnow_03]

Strikemaster has great service. I broke my switch, and throttle cable. They were both fixed at no charge.

[fishnhooks]

StrikeMaster does have great customer service. I had to bring my electric auger there once and they went above and beyond my expectations.

"hooks"

[sodajerk]

That's great to know, that Strikemaster will do things like that for their customers.

I bought mine this year and have run almost one tank through it so far. I can't help but think it would run a little better if mixed leaner than 24:1, but I'll make that adjustment after one more tank of fuel.

Overall, it works and cuts great.

[dougger222]

The other day the plastic part on the handle were the throttle is broke on my auger.

Guess will try calling them to see what they'll do. Of course it's way past the warranty period and plan to buy the part.

[Rainman]

I never had any of these problems with my JIFFY!!!! Oh wait, there are no PLASTIC handles on my JIFFY!! Just kiddin with you all! Don't get all uptight

[Kylersk]

Leave it to Rainman to give me grief!

BTW, how's lugging that Jiffy around been for ya? =P

[fiskyknut]

Probably would'nt be too bad carrying his around seeing the handles are still on there and not busted off like them there fancy liteweight plastic handles seem to often enough!

I'll take the few extra pounds of old school heavyduty for the reliability and all round toughness that the 2hp Jiffy Stealth provides for myself these days. Lasts and lasts and just keeps cutting without all the plastic this and thats breaking when you least expect it when a guy is out there fishing.

[Kylersk]

fishkyknut,

Was giving Rainman grief, it's an inside joke. =)

[jdsmi]

I'll add another positive Strikemaster CS story. My brother's recoil broke on his 2 yr. old Lazer. After a trip to Big Lake, they sent him on his way with a free replacement part in hand and a customer for life. If/when my MagIII ever dies, I know what brand I'll be replacing it with.

[sikasoman]

Hey Rainman....does Jiffy even have/need a service dept.? I think that guy that used to be the "Maytag" repairman on TV could also be "the Jiffy repairman". ya think? I have had my Jiffy since 1982....have had to replace the sparkplug and re-sharpen the blade a few times in all those years. The MOST maintenance for me has been to fill the gas tank!!!!!....BUT NEVER had to replace the handle!!!

ha-ha-ha

I'm a Jiffy guy for life!!!

[sikasoman]

You guys with the broken handles should take look at a separate posting today where some unlucky soul had his egine on his Strikemaster go to pieces...literally!!!! but maybe you could re-use his handle!!!

Jiffy - Jiffy - Jiffy

...just havin fun.

[Duffman]

I think some of youse just need to learn to take better care of your equipment. I've had the plastic handles since the first year they came out. No problem with them breaking 'cause I treat it just like any other big ticket item, with care. Stuff like making sure it's secured while in transit or laying it down on the ice easily after punching holes. Sure, some funky things can happen that'll lead to broken equipment, but most of the time it's nothing more than operator error.