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Vexilar Customer Service....A+

Mike Stark

By Mike Stark
in Ice Fishing

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Mike Stark Mentor

Mike Stark

Posted
Posted

I had to send in my old FL-18 to get the motor replaced.  It was delivered to them on Wednesday morning.  I got a call from Vexilar Wednesday afternoon with a quote for the repair.  Got my FL-18 back today!  I was pleasantly surprised to get my unit back today.  Can't beat a one day turn around!  Thanks Vexilar.  

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leech~~ Grand Master

leech~~

Posted
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I had to send in my old FL-18 to get the motor replaced.  It was delivered to them on Wednesday morning.  I got a call from Vexilar Wednesday afternoon with a quote for the repair.  Got my FL-18 back today!  I was pleasantly surprised to get my unit back today.  Can't beat a one day turn around!  Thanks Vexilar.

Mike that is outstanding. Did you send it to them or drop it off right with them and then pick it back up yourself?  Aren't they on West Old Shakopee Rd and you in Ely or did one of there service outlets do that for you?

 

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ZacAttack0201 Explorer

ZacAttack0201

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Posted (edited)

Hands down best customer service I've had with anything boating, fishing, hunting or outdoors related.  My FL-18 got smashed up last year and it was fixed incredibly fast and fairly inexpensive.  I had been looking at Marcum LX-7's as my next unit, but with how awesome Vex treated me, next unit will be an FLX28.  I can't say enough good things about these guys!

Edited by ZacAttack0201
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leech~~ Grand Master

leech~~

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Leech,

I mailed it to them from Ely through the USPS.  They sent it back from Minneapolis through FedEx.

 

Mike, from Ely down to the cities repaired and back up to Ely in one day! Have you been in the Boat House to much waiting for the ice? :D

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JIvers Mentor

JIvers

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I can't comment on Vexilar's customer service.

I have had my FL-8 for sixteen years, and I have never needed customer service on it. Falling off the back of a truck, tumbling down a frozen bank, getting doused with water outdoors on days when it was well below freezing--it just keeps running.

My Vex is on its third ice transducer, and its second set of battery wiring, but the sonar itself runs as well as it did when I first got it out of the box.

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jig4em Newbie

jig4em

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I sent my 18 to them in early April just to have it checked out. It's probably 12 years old. I got a call that everything checked out and the brushes weren't even halfway used. They cleaned it, lubed it  and shipped it back. Total turn around a week.

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hunter83 Explorer

hunter83

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all 2015 flx-28 are locking up at certain depths. vexilar tech said they are working on the issue. hopefully they figure it out soon because marcum is knocking at my door . paid good money for this brand new unit that didn't work for first time use. 

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BLACKJACK Grand Master

BLACKJACK

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On 12/18/2015 at 2:54 PM, jig4em said:

I sent my 18 to them in early April just to have it checked out. It's probably 12 years old. I got a call that everything checked out and the brushes weren't even halfway used. They cleaned it, lubed it  and shipped it back. Total turn around a week.

I had the same experience, sent in my FL18 because I thought it was getting too loud, got a call from Vexilar that everything checked out fine, sent it back -- no charge!!!

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