Clamcorp Customer Service

[Nate McVey]

This ice season I fished out of a Clam 5600 and was very happy with it. The majority of the time it was hauled out by hand onto some smaller metro lakes and in the truck on larger lakes, but when I went to Burntside to chase lakers, it was hauled behind a snowmobile. On that particular trip the 5600 took a little bit of a beating (nothing serious, but the snow was deep and slushy in spots). Long story short, I ended up breaking a couple of vital pieces on the house.

On Saturday I decided to air out the house and put it away for the year (return it to DaChise who was very generous to let me have it for the winter) and saw the broken pieces. I went to Clams HSOforum to order them but couldn't find them listed in the parts section. A quick email inquiring about them was returned today saying that they would put a couple in the mail for me as they were not on the HSOforum for purchase.

In this day and age, with money being tight for a lot of people, customer service like this is what keeps me going back for future purchases.

[Neiko]

You had a better experience then me. I had a new X2 and it is ripping at the seams. Because I don't have a receipt they won't replace it for me. I have only used it 5 times. They did offer to sell one for half the cost but money is tight all over. Apparently at Clam also. Sounds like a few people have had problems with the seams. You would think they would do the right thing to fix the problem but there isn't a problem with them I guess.

[Jethro80]

I have nothing but raves for clam. I had a pole break a few weeks ago and ordered it up online and I had the part in my hand the very next day.

[hoggs222]

Same thing with the X2. They said it's a known problem from that year. I ended up finding my receipt, but it was still a Hasslehoff.

[dairyman]

yeah---well its been over two months that they said they would send me new pole clips for my "PRO" and I'm still lookin. Looking pretty hard at the new Frabills now

[FISHINGURU]

i bought one that had tiny holes in it...looked like little holes a bug would make...it was like that right out of the box..they told me to take pics and send them over to them...i took pics and they got back to me and said its not their fault and sent me a couple patches lol.

[Tom7227]

I had replacement poles at my house two days after I wrote about the problem. They get 4 stars in my book.

[jigging-matt]

They get 4 stars in my book also. Had a couple spots in the fabric with some small holes, sent them some pics and in a couple weeks received a brand new canvas for my Voyeageur. Still have it in the box. Waiting for this one to wear out then will replace it with the new one.

[Neiko]

Did you guys have to show a receipt at all? I don't usually keep receipts for that long. I should say I use to not keep them for that long but will now.LOL

[Tom7227]

My problem was with the poles for the porch that had the holes drilled on the side rather than the top. I wrote an e-mail and the lady responded and said she'd send out new ones. I suspect that they knew of the goof up and it was the kind of thing you'd find right as you were trying to put it together. I never showed a thing.

Good practice is to set up a filing system. Tape the receipt to the owners/instruction manual, note on the front when you bought it, where and for how much and you're good to go even for insurance purposes. Not a bad idea to put together a home inventory as well.

[zamboni]

I made up a lighting system for my 5600 when I had it and needed some pole clips to make it work, called them and told them what I needed and 2 days later they sent them to me, free of charge. That was last year, but after that I have nothing but good things to say about them.