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Marcum True Color Upgrade.....Gone??

mnvikingsfreak

By mnvikingsfreak
in Ice Fishing

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mnvikingsfreak Proficient

mnvikingsfreak

Posted
Posted

Just got off the phone with marcum and they have canceled orders for the true color upgrade they ran out of circuit boards they "maybe" will start taking units in feburary but its a big "maybe" they have done so many thousands of them the company might not do them anymore I hope they do he said maybe by popualar demand they will keep on doing the upgrades they also might be making a list of people that want it and if they start doing the upgrades again they will go by the list frown.gif

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JWB475 Collaborator

JWB475

Posted
Posted

The "guy up in brainerd" actually works for Marcum, that is where I sent my unit to get upgraded last month - that is also where their repair center is.

Mine had a stuck zoom button on it, so I sent it in for repair since I was sending it in anyway, I got it upgraded as well. They upgraded the unit for $49.00 and fixed the issue for free, even though it was no longer under warranty.

Great company, great service, great product...

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schweady Experienced

schweady

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Posted

Quote:

The "guy up in brainerd" actually works for Marcum, that is where I sent my unit to get upgraded last month - that is also where their repair center is.

Mine had a stuck zoom button on it, so I sent it in for repair since I was sending it in anyway, I got it upgraded as well. They upgraded the unit for $49.00 and fixed the issue for free, even though it was no longer under warranty.

Great company, great service, great product...

If this is 'Jon' who works for Marcum out of his place up on Thesing Road outside of Brainerd, his picture is next to the dictionary entry for 'customer service.' A bunch of us in Perham sent ours in for the TC upgrade in November '05 when the program was first announced and had them back in a couple of days. I emailed him about a transducer problem I read about on FM at the same time and he had a replacement at my door the next day. Never asked me about any warranty proof, etc etc.

This is the kind of thing that sells you on a company. Not only a great product, but the people who want to see you enjoying it! Oh, chime in if you must about only needing customer service for products that break. All I know is how much fun it was tonight watching the dial light up with those Christmas colors!

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I_Love_Nuge Explorer

I_Love_Nuge

Posted
Posted

I just got mine back today after I sent it in for a repair and got the upgrade as well. I bought the unit used and I dont know if the warranty was still good but they fixed it for free and got it back to me in 4 working days! Excellent service! Too bad the fishing wasnt better today though.

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navigator175 Apprentice

navigator175

Posted
Posted

I agree with the customer service at marcum.I recently bought a lx-5 from HSOList but the charger was missing,i bought it anyway.I stoped by the marcum booth at the ice show and told them i was looking for a charger for the unit.He just reached behind his table and handed me one.They have a customer for life.

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Fastlane Contributor

Fastlane

Posted
Posted

I e-mailed Marcum [email protected] requesting the upgrade.

This was part of their return message:

"Here is the information you need for the LX-3 to LX3TC upgrade program. All repairs and upgrades must be shipped to the Brainerd repair facility. Upgrades typically return to the customers in about a week or less."

The e-mail went on to give me the upgrade return # and also the address in Brainerd and info about shipping... etc.

The number a the bottum of the e-mail from Marcum customer service was 763-493-3748. Perhaps this is the number you've already called.

Hope this helps you get the upgrade and they are not out of parts frown.gif .. the upgrade is well worth the 49 bucks!

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riverrat56 Veteran

riverrat56

Posted
Posted

Is the upgrade really worth the 50 bucks though? I guess what differce does it make that the colors are differt? I look at my screen and see Green the way it is, maybe im just a bit off after all those propane fumes because everyone else that looks at it thinks im nuts and they see yellow. All the TC upgrade does is change the colors right?

On a side note there customer service is unreal. I didn't have a charger in my box when I bought it new and they sent me a new one within 3 days as well as helped me out with a question on the zoom.

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BIG DS Proficient

BIG DS

Posted
Posted

Yes, the update is worth it. Yes, it changes the colors. But, it is doing with three LED lights instead of two. What that does for you is make the target seperation better and the colors easier to see. The target "image" is sharper.

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augernaut Community Regular

augernaut

Posted
Posted

I just got the email back from Marcum confirming they are discontinuing the upgrade service - they have a few spare boards and that's it. You can be put on the list for possible future upgrades if they get more boards - to do so, they have to get their supplier to make more which they may do if there is enough demand. GRRRRR!!!!

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chaffmj Grand Master

chaffmj

Posted
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I got the same reply. You can be put on a list or check back in Feb. I seem to be having problems with my transducer. Does anybody remember what the problem was about a year and half ago with the transducers? My colors seem to go flakey after about an hour on the ice and I have to turn the gain way up. I know it isn't the battery because I have two and one is brand new and I get the same thing.

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CNY Tim Grand Master

CNY Tim

Posted
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I just want to confirm that the service center has about 200 upgrades left and once there gone I doubt they will be back. Were all upgraded in my area except for 3 original first you units. If your on the fence get off it quick! We have been fortunate to have it available for quite along time... Good luck guys...

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chaffmj Grand Master

chaffmj

Posted
Posted

Good, Now how do I get a hold of the service center. I thought they were the ones who replied to me. See below.

Mike,

We recently suspended the LX-3 to LX-3TC program as we have consumed all the remaining upgrade boards for this program. We will keep a small reserve of boards for repairs and may have some boards left at the end of the season. You are welcome to start checking back in early February as to the availability of the TC upgrade at that time. Also please feel free to email us and request to be put on a mailing list for the upgrades. If we get enough names on this list, our ownership may consider doing another production run.

Do you have a problem with how your LX-3 is working? If so please let me know and I will issue a return number so we can get the unit repaired for you.

MarCum Customer Service

763-493-3748

[email protected]

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CNY Tim Grand Master

CNY Tim

Posted
Posted

Ok guys here's the deal, first I apologize as all I did was relay the information I was given. Customer Service is correct the upgrade deal is now discontinued. The remaining boards will be used for repair only. If I get any more information on this I will pass it along...

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PierBridge Grand Master

PierBridge

Posted
Posted

Quote:

Ok guys here's the deal, first I apologize as all I did was relay the information I was given. Customer Service is correct the upgrade deal is now discontinued. The remaining boards will be used for repair only. If I get any more information on this I will pass it along...

He's right... confused.gif....it litterely stopped yesterday they are not upgrading anymore......

I believe you could call Marcum and get the upgrade if you were FIRM enough....

Sorry for getting your hopes up guy's...... confused.gif

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CNY Tim Grand Master

CNY Tim

Posted
Posted

That's for sure Crestliner-fever I told my buddies that didn't get the upgrade that this gravy train wasn't going to run forever. Cudo's echoed for MarCum doing it this long.

LX-5's sales are through the roof this year just incredible.. You can also check out hsolist for guys selling the LX-3's with upgrades as more venture up to the LX-5 there should be good deals to be had. I know quite a few guys that will enjoy there shiny new MarCum Christmas presents this year if we ever get some ice...

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schweady Experienced

schweady

Posted
Posted

chaffmj -

I don't want to hijack this important thread - everyone with an LX-3 should get the tc upgrade, period. But, regarding your transducer, I was told that the symptoms you're seeing (not seeing jig, needing to turn gain way up, etc) are almost always the result of a bad transducer and you can check yours with a simple test: Press your fingernail into the base of the transducer (the flat bottom). If you don't see an obvious mark with even a fairly light press, it's likely a bad one. The good ones have a sort of soft, rubbery, matte finish surface and the bad ones have a hard, shiny, patent leather look and feel to their surface. I told Jon at Marcum that mine had failed the fingernail test and he sent me a replacement the next day. Hope this helps.

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