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PSN outage?

smnduck

By smnduck
in Entertainment

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pureinsanity Grand Master

pureinsanity

Posted
Posted

Official email.

Valued PlayStation®Network/Qriocity Customer:

We have discovered that between April 17 and April 19, 2011,

certain PlayStation Network and Qriocity service user account

information was compromised in connection with an illegal and

unauthorized intrusion into our network. In response to this

intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;

2) Engaged an outside, recognized security firm to conduct a full

and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our

network infrastructure by rebuilding our system to provide you

with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill

as we do whatever it takes to resolve these issues as quickly and

efficiently as practicable.

Although we are still investigating the details of this incident,

we believe that an unauthorized person has obtained the following

information that you provided: name, address (city, state, zip), country,

email address, birthdate, PlayStation Network/Qriocity password and login,

and handle/PSN online ID. It is also possible that your profile data,

including purchase history and billing address (city, state, zip),

and your PlayStation Network/Qriocity password security answers may

have been obtained. If you have authorized a sub-account for your

dependent, the same data with respect to your dependent may have

been obtained. While there is no evidence at this time that credit

card data was taken, we cannot rule out the possibility. If you have

provided your credit card data through PlayStation Network or Qriocity,

out of an abundance of caution we are advising you that your credit

card number (excluding security code) and expiration date may have

been obtained.

For your security, we encourage you to be especially aware of email,

telephone and postal mail scams that ask for personal or sensitive

information. Sony will not contact you in any way, including by email,

asking for your credit card number, social security number or other

personally identifiable information. If you are asked for this information,

you can be confident Sony is not the entity asking. When the PlayStation

Network and Qriocity services are fully restored, we strongly recommend that

you log on and change your password. Additionally, if you use your PlayStation

Network or Qriocity user name or password for other unrelated services or

accounts, we strongly recommend that you change them as well.

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LwnmwnMan2 Grand Master

LwnmwnMan2

Posted
Posted

Official email.

Valued PlayStation®Network/Qriocity Customer:

We have discovered that between April 17 and April 19, 2011,

certain PlayStation Network and Qriocity service user account

information was compromised in connection with an illegal and

unauthorized intrusion into our network. In response to this

intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;

2) Engaged an outside, recognized security firm to conduct a full

and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our

network infrastructure by rebuilding our system to provide you

with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill

as we do whatever it takes to resolve these issues as quickly and

efficiently as practicable.

Although we are still investigating the details of this incident,

we believe that an unauthorized person has obtained the following

information that you provided: name, address (city, state, zip), country,

email address, birthdate, PlayStation Network/Qriocity password and login,

and handle/PSN online ID. It is also possible that your profile data,

including purchase history and billing address (city, state, zip),

and your PlayStation Network/Qriocity password security answers may

have been obtained. If you have authorized a sub-account for your

dependent, the same data with respect to your dependent may have

been obtained. While there is no evidence at this time that credit

card data was taken, we cannot rule out the possibility. If you have

provided your credit card data through PlayStation Network or Qriocity,

out of an abundance of caution we are advising you that your credit

card number (excluding security code) and expiration date may have

been obtained.

For your security, we encourage you to be especially aware of email,

telephone and postal mail scams that ask for personal or sensitive

information. Sony will not contact you in any way, including by email,

asking for your credit card number, social security number or other

personally identifiable information. If you are asked for this information,

you can be confident Sony is not the entity asking. When the PlayStation

Network and Qriocity services are fully restored, we strongly recommend that

you log on and change your password. Additionally, if you use your PlayStation

Network or Qriocity user name or password for other unrelated services or

accounts, we strongly recommend that you change them as well.

Soooo... if my PSN account was to a dead email anyways, should I be concerned? Or just "out of sight, out of mind"?

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spearchucker Mentor

spearchucker

Posted
Posted

According to the PS Blog, it will back up BY tuesday.

It didn't really say that. It just said that they hope to have it up and running within a week, which would have been Tuesday. It also went on to say that they are not going to bring everything up until everything is working the way they want it to, so it is pretty open ended statement.

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Slabasaurus Grand Master

Slabasaurus

Posted
Posted

Which Tuesday? smile

when I read this today I had to wipe coffee off of my monitor.

My netflix isn't streaming... oh well. Just watched about 20 videos on lindy rigging walleye (even picked up a few new ideas, thought i had seen it all by now) and some tips on dealing with pike Y bones.

so... no biggy i guess.

I just need to get my Trailer Park Boys fix in before too long before I get too stretched out.

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TurnUpTheFishing Veteran

TurnUpTheFishing

Posted
Posted

You can still stream netflix. I thought you couldnt right now, too. Until multiple people said you could so I tried again. When you try to go to netflix and it wants you to sign into psn just keep trying to log on after a couple tries netflix will come up but you wont be logged into PSN.

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kipC Rookie

kipC

Posted
Posted

SOME PLAYSTATION®NETWORK AND QRIOCITY™ SERVICES TO BE AVAILABLE THIS WEEK

Phased Global Rollout of Services to Begin Regionally;

System Security Enhanced to Provide Greater Protection of Personal Information

Tokyo, May 1, 2011 – Sony Computer Entertainment (SCE) and Sony Network Entertainment International (SNEI, the company) announced they will shortly begin a phased restoration by region of PlayStation®Network and Qriocity™ services, beginning with gaming, music and video services to be turned on. The company also announced both a series of immediate steps to enhance security across the network and a new customer appreciation program to thank its customers for their patience and loyalty.

Following a criminal cyber-attack on the company’s data-center located in San Diego, California, U.S.A., SNEI quickly turned off the PlayStation Network and Qriocity services, engaged multiple expert information security firms over the course of several days and conducted an extensive audit of the system. Since then, the company has implemented a variety of new security measures to provide greater protection of personal information. SNEI and its third-party experts have conducted extensive tests to verify the security strength of the PlayStation Network and Qriocity services. With these measures in place, SCE and SNEI plan to start a phased rollout by region of the services shortly. The initial phase of the rollout will include, but is not limited to, the following:

Restoration of Online game-play across the PlayStation®3 (PS3) and PSP® (PlayStation®Portable) systems

-This includes titles requiring online verification and downloaded games

Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers

Access to account management and password reset

Access to download un-expired Movie Rentals on PS3, PSP and MediaGo

PlayStation®Home

Friends List

Chat Functionality

Working closely with several outside security firms, the company has implemented significant security measures to further detect unauthorized activity and provide consumers with greater protection of their personal information. The company is also creating the position of Chief Information Security Officer, directly reporting to Shinji Hasejima, Chief Information Officer of Sony Corporation, to add a new position of expertise in and accountability for customer data protection and supplement existing information security personnel. The new security measures implemented include, but are not limited to, the following:

Added automated software monitoring and configuration management to help defend against new attacks

Enhanced levels of data protection and encryption

Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns

Implementation of additional firewalls

The company also expedited an already planned move of the system to a new data center in a different location that has been under construction and development for several months. In addition, PS3 will have a forced system software update that will require all registered PlayStation Network users to change their account passwords before being able to sign into the service. As an added layer of security, that password can only be changed on the same PS3 in which that account was activated, or through validated email confirmation, a critical step to help further protect customer data.

The company is conducting a thorough and on-going investigation and working with law enforcement to track down and prosecute those responsible for the illegal intrusion.

“This criminal act against our network had a significant impact not only on our consumers, but our entire industry. These illegal attacks obviously highlight the widespread problem with cyber-security. We take the security of our consumers’ information very seriously and are committed to helping our consumers protect their personal data. In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks,” said Kazuo Hirai, Executive Deputy President, Sony Corporation. “Our global audience of PlayStation Network and Qriocity consumers was disrupted. We have learned lessons along the way about the valued relationship with our consumers, and to that end, we will be launching a customer appreciation program for registered consumers as a way of expressing our gratitude for their loyalty during this network downtime, as we work even harder to restore and regain their trust in us and our services.”

Complimentary Offering and “Welcome Back” Appreciation Program

While there is no evidence at this time that credit card data was taken, the company is committed to helping its customers protect their personal data and will provide a complimentary offering to assist users in enrolling in identity theft protection services and/or similar programs. The implementation will be at a local level and further details will be made available shortly in each region.

The company will also rollout the PlayStation Network and Qriocity “Welcome Back” program, to be offered worldwide, which will be tailored to specific markets to provide our consumers with a selection of service options and premium content as an expression of the company’s appreciation for their patience, support and continued loyalty.

Central components of the “Welcome Back” program will include:

Each territory will be offering selected PlayStation entertainment content for free download. Specific details of this content will be announced in each region soon.

All existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service. Current members of PlayStation Plus will receive 30 days free service.

Music Unlimited powered by Qriocity subscribers (in countries where the service is available) will receive 30 days free service.

Additional “Welcome Back” entertainment and service offerings will be rolled out over the coming weeks as the company returns the PlayStation Network and Qriocity services to the quality standard users have grown to enjoy and strive to exceed those exceptions.

SNEI will continue to reinforce and verify security for transactions before resuming the PlayStation®Store and other Qriocity operations, scheduled for this month.

http://blog.us.playstation.com/2011/04/3...able-this-week/

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cbrooks Grand Master

cbrooks

Posted
Posted

I don't own any game console. Thought about getting a XBL so I can get ESPN 3 but after learning of this PS3 getting hack...I'm a having second thoughts. i don't want to stay up late at night worried that my identy is getting hack. I think getting lifelock or other identy insurance is gonna be the norm in the future. I'm sure its been said on here before but the cost of having services over the internet in anything including this site...well maybe, will have to have a more advance security which cost more thus being past down to the consumers. This garbage affects everyone whether your a PS3 owner or not.

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DTro Grand Master

DTro

Posted
Posted

So in that press release it sounds like Sony is saying, yep we are fixing the issues, but it's going to cost money, and what better way to pay for it than to pass it along to you (premium service).

You had to think it was just a matter of time before they started charging.

Hopefully they get it straightened out for you guys so you can start playing again.

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