Samsung Blu Ray issue

[leechlake]

we had Magnolia replace our old home theatre last year. It's a 7:1 and last week the blu ray player quit working thus we couldn't access netflix or any other internet based programming. Magnolia came out and said our Blu Ray was trashed and just to hook up a new Samsung because the old one was a Samsung

We picked one up today easily hooked it back up and Blu Ray works perfect with audio perfect but Netflix has only a buzzing audio coming from the big main speaker directly over the tv. Besides netflix any internet based programming doesn't provide audio.

I've read on line to upward firmware etc but for heavens sake is that really the answer. We have tinkered with all audio settings and originally had it set up wrong so the Blu Ray audio was bad originally but have that solved.

Any FM'ers have an easy more practical answer to making a zillion dollar system work? I can call Magnolia again but if there is an answer that makes it easier I'd appreciate some help, thanks.

[CJH]

I assume its just hooked up via HDMI, correct? I would check and see if there are different output settings for the different sources (Blue Ray, Netflix, Internet, etc...) on the Blu Ray player and make sure those are set to Dolby Digital or whatever is appropriate for the source. I would assume Netflix should be Dobly Digital. For the internet stuff are you talking You Tube, or more like streaming radio? Sometimes if a source is set to Dolby Digital, but the source is only out-putting stereo, it will route it through the Center Channel Speaker (my old Marantz Receiver used to do that, my new one doesn't as it switches to a virtual surround automatically).

Probably wouldn't hurt to update the firmware/software if its needed, either.

Hope this helps, sorry if I rambled a little. Without seeing everything and knowing what you have, it can be tough to figure out.

[delcecchi]

Why is it necessary to have a Samsung Blue Ray? Just because some remote would need reprogramming? That is the only thing I can come up with.

I would be really tempted to go to Amazon or Wally World or BB and pick up a Sony or something blue ray with wifi to see if the problem persists. They are pretty cheap and you could probably return it or the Samsung, depending on results.

I am thinking that the audio/video goes through a receiver/amp/switch unit to go to the TV. Could that not be working? What if you hook the blue ray directly to the tv?

Could be the audio decoder in the amp? I think Netflix and a actual blue ray disk probably have different format audio that has to be decoded.

Just throwing out some possibilities. A diagram or list of system might help someone figure it out.

For example I have a sony blue ray that doesn't like my cheap hdmi switch.

[JOHNBIGDOG]

Its amazing what a software update can do, and cause. If the blue ray player has an update, do it and see if it resolves your concern.

[leechlake]

del,

it is because of the remote. I got convinced to get this remote that runs off our iPhones. Pretty slick to just click the Control 4 app and have things work. Problem is that for clicking around on Direc TV it's slower than molasses and if the wifi in the house goes out which our Mediacom does frequently you're SOL. Bonus is the thing cost the same as a nice new rifle with a Leopold scope. Ugh.

Magnolia is coming out next week they think it's the Direc TV box. Somehow we're surviving....

[AceintheHole]

Control 4 is your first problem. I am been in the low voltage industry for 15 years and would never touch a control 4 system nothing but problem. I have seen blue ray issues before because of the internet connection. Updating it can help but does not always fix the issue.

[haleysgold]

leechlake -

I saw where new Samsung smart TV's have a bug with loading the Netflix app.

If you just bought 1 of these, I'd bet that's the issue.

Here's a link I saw about but I'm guessing you'll need to call the company. I think they have a fix for it.

You'd have thought they would have told the retailers to pass that on...but I guess that would be to easy. Good luck.

http://forums.cnet.com/7723-13973_102-620191/netflix-not-working/

I just reread you post. You did buy a new TV right? Or did you buy a new blue ray? Whatever, if you bought a TV that's probably it...if not, never mind!

[leechlake]

tv is a billion dollar Panasonic number. Ok slight exaggeration but the whole system is driving me to read...

[Whoaru99]

If it's a billion dollar TV, chances are it's a smart TV. Does the internet/streaming stuff like Netflix work properly using it from the TV app rather than from the Blu-ray player app?

FWIW, the Netflix app on my billion dollar Panasonic TV is working fine. Well, not quite a billion...but I get the irritating part if it's not working as expected.

[leechlake]

I will let the Magnolia guy figure out Netflix, I just want the Satellite to work and here is my question on that:

Problems:

1. No sound on various channels, CBS, Outdoor Channels, and some various other ones.

2. NFL game on Fox-sound works but no crowd noise. When ref presses the button on his belt and talks there is no audio from him.

3. DVD movies-flawless no problems.

4. Wild game on FSN last night, commercials no audio, rest of game fine.

5. Netflix-no audio, main speaker just makes a bass like thumping noise. (I will see if Netflix works through smart tv rather than through blu ray player)

Magnolia thinks we need a new DirecTV receiver to solve the audio problem. My suggestion to them was to swap one of the other in the house and see if that really is the problem. I don't want to be a dink to DTV and ask for a new receiver if we don't need one. Frankly I don't see that that is the problem but I guess they are the experts. Thoughts?

[aanderud]

Sounds to me like your center channel speaker is the culprit (maybe not the speaker itself, could be your receiver). Some of those other channels aren't maybe broadcasting some of the content into multi-channel. (for instance the commercials during the FSN game, the audio from the ref during the football game, etc).

There's almost a no chance that it's the directv receiver, but as you said the easy fix is just try another one before you call dtv.

[Whoaru99]

Yeah, I think it's a decoding/audio format setting thing as well. Almost like the system is locked into one format and not changing with different type of signal (eg. PCM/stereo vs. Dolby Digital). But, which one and where to find it is another matter. I have confidence I could scroll through the menus to find likely candidates, but to describe it is quite hard for me. Seems like everyone calls the settings by slightly different names and puts them sometimes in different menu structures.