Marcum still in business?

[Up North2]

I'm beginning to wonder because no one has answered the phone since Monday nor has returned any of my voice messages. Nothing on their greeting message says they will be away and will return calls when they return or anything like that. Need to order a part for my Showdown. Heck of a way to run a business.

[MN Mike]

I've had the best luck emailing them: service@m a r c u m t e c h.com

I had to put spaces in the email address, otherwise this site changes the email address and that edited address doesn't work.

Should get a response in a couple of hours or possibly a few minutes.

Mike

[fsnrod]

Try calling versa eletronics 1-888-778-1208

[McGurk]

I have received email responses from versa within 10 minutes. Might be better using that route.

[DTro]

I get a chuckle out of these posts.   When someone calls and doesn’t get an answer they are told they should email.   When someone emails and doesn’t get a response they are told they should call.  LOL 

 

Doesn’t everyone agree that when you call a company you should at least get some sort of voice response (whether it be forwarded to voicemail, or some sort of message stating why there are unable to answer)?   A ring an no answer situation for days would be very frustrating to me too

[Lusid]

If I were you - I would post on their Facebook page, tweet them, email, then call. One of those lines of communication is bound to respond.

[gwiff100]

Smoke signals have always seemed to work for me...

(Marcum lx-7 owner)

[SouthDakotaguide]

That's is why i own a Vexilar, Clam and aqua vu best customer service second to none!! Plus i talk to a LIVE PERSON every time!!

[Redlineracer12]

That's is why i own a Vexilar

Surprised it took that long.

I have had great luck with email.

[Up North2]

It's been 4 phone calls, 3 voice messages and one email with no response so far. My Showdown is dead in the water until I get the wiring harness from the battery to the unit. Here's the deal. They have the part to order online. The part is $9.99 but they want just short of $14.00 to ship a part that weighs less then 2 ounces and would fit in a envelope.

At this point I'm ready to bite the bullet and pay the shipping to get the part and then be done with Marcum from here on out. My next flasher would then be a Vex or Bird. But if nobody picks up the phone who is there to fill the order??

The 888 number somebody listed is the number I have been trying.

[schmoe147]

I just called the number two seconds ago out of curiosity and they picked up within one ring !!

[nolte]

Last year I had a problem with a unit and couldn't get ahold of anyone. On about the third call I spoke with someone and figured out the best option was to visit the store. When I was in the store, I realized what the issue was. At this time of the year they are absolutely swamped. As I was sitting there getting help, the phone didn't stop ringing. If the tech would have answered he would never have helped anyone. As I asked him about it, he responded that during the winter season it is like that non-stop. It like being at a packed bar and trying to get a drink. But this only happens for a couple months so they can't train/hire someone else for such a short time. In fact I think they had 1-2 others there as temps.

So my best advice is to be patient and try calling at early/late times. You will get through and it'll be taken care of.

[Up North2]

Well they finally contacted me today. Got my part ordered and they charged me $4 to ship it. I get it, they are busy this time of year but that's no excuse for that low level of customer service. At least not in my book.

[cableguy2]

I work for a communication company and we specialize in call center, these companys that say they are too busy this time of year. They can run reports and see that. Also instead of these companies complaining of being too busy, hello, hire seasonal employee's. Retail stores do it all the time during the holidays.

[jdog]

as posted earlier go to the store i did that and as i left a half hour later they basically gave me a new unit marcum does have the best customer service as im actually dealing with clam on another issue and my brother is dealing with hummingbird on another ive seen it at all angles

[hnd]

a company that has support blackholes is quite frustrating. if you have email support, answer your emails. if you have phone support, answer the phone. i shouldn't have to play roulette with what method of support i choose. i shouldn't have to do ALL OF THEM and hope i get a response.

the company i work for is a renewal/service type company. we just rebuilt our support dept to deal with these type of issues. it was actually pretty easy and quite frankly that it goes on at all with a non-ma and pa shop is inexcusable.

[CaptainMusky]

I get a chuckle out of these posts.   When someone calls and doesn’t get an answer they are told they should email.   When someone emails and doesn’t get a response they are told they should call.  LOL 

 

Doesn’t everyone agree that when you call a company you should at least get some sort of voice response (whether it be forwarded to voicemail, or some sort of message stating why there are unable to answer)?   A ring an no answer situation for days would be very frustrating to me too

Get a chuckle all you want, but IMO if you desperately NEED something, you go about all avenues to make sure they get the message. I have a feeling they dont have a "help Desk" like many people are accustomed to, so calling, leaving VM or just relying on an email which is likely sent to some sales guy doesnt mean its going to get answered right away.

I think the main point of your comment is that as a consumer we should expect a response, but WHO the message(s) go to may not even be the right person to handle it.

I have called them on a few occasions and someone always answered the phone. I emailed them once and received a reply within 20 minutes. So either option worked for me.

[fishnowworknever]

I think you missed DTro's point...he was agreeing not arguing.

[greatwhitehunter]

I emailed them yesterday about a transducer and had a reply within 1.5 hours.

[rcr]

I'm beginning to wonder because no one has answered the phone since Monday nor has returned any of my voice messages. Nothing on their greeting message says they will be away and will return calls when they return or anything like that. Need to order a part for my Showdown. Heck of a way to run a business.

X2 They are a PIA to get a hold of. It took days after I got my new LX7 to get a hold of someone to get a charger that worked...........

[CaptainMusky]

I think you missed DTro's point...he was agreeing not arguing.

I didn't miss his point but you clearly missed mine.