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Vexilar... Wow!

Twins 57 Fan

By Twins 57 Fan
in Ice Fishing

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cichlid_baby Enthusiast

cichlid_baby

Posted
Posted

For the kind of money we spend on our flasher units... whether it be a Marcum or Vexilar or Hummingbird.. it's too bad that every year we have to hear about bad switches, dead or faulty transducers, units needing to be re-aligned or recalibrated due to motor issues... etc...

I'm glad they all stand behind their products.. but buying a $500-$600 dollar piece of high end equipment shouldn't be like trying your luck and hoping that you get one of the "good ones".

We are spoiled as most of these companies are local and so getting immediate service from them is quite possible without much down time.. but imagine if you lived in upper east coast or Canada or some place like that and had to be without your gear for a while because of a $2 switch or a problematic transducer.

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throwback Rookie

throwback

Posted
Posted

My Humminbird authorized repair shop is a five minute walk away. Had my ice 55 fixed on warranty in two days and I live in Canada. That is one of the reasons I bought a bird. There is no Marcum shop and they have to be sent away for repairs. Vexilar is probably the same.

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JollyJoker Contributor

JollyJoker

Posted
Posted

I had a problem with my cord that comes out of the flasher for the charger on my fl-22. I called vex and talked to Matt and in less than 24 hours I had the new cord with connectors at my door and installed (I live 100 miles from the cities). GREAT people to work with.

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hokiepokie Rookie

hokiepokie

Posted
Posted

Took my Fl20 into Vexilar for a tune-up and they spent an hour cleaning it, fixing a board level bug, explaining a number of performance tips and all they charged me for was a reconditioned transducer that I got at a 50% discount. Nice to see customer service is still alive! Love my Vex!

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CAMAN Grand Master

CAMAN

Posted
Posted

For the kind of money we spend on our flasher units... whether it be a Marcum or Vexilar or Hummingbird.. it's too bad that every year we have to hear about bad switches, dead or faulty transducers, units needing to be re-aligned or recalibrated due to motor issues... etc...

If you worked in the manufacturing field you would understand. There is absolutely no way to make something exactly the same way each time. Whether you make ten, ten thousand, ten million, or ten billion parts, there will always be a percentage (hopefully small) that gets through and goes bad. Most manufacturers seek a goal of 1 part per million being bad, but we know it is highly unlikely unless everything goes perfect. And the more parts you add to an assembly the chances one of those parts will go bad go up. There are so many variables when talking about high production, even the slightest change in temperature while manufacturing a part could send a whole batch to be bad a year down the road. Everyone who has never experienced this needs to get it through their head that machines make errors also.

Do you expect your vehicle to run even 100,000 miles without having to replace a part or two?

Just be thankful these companies are willing to step up and take responsibility for their products. Not passing it on to the consumer and blaming them.

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highlife4me Experienced

highlife4me

Posted
Posted

Any ice fisherman knows our equipment gets handled a little rough. Some more than others. They go for rough rides across the lake in a truck or bounce along behind an ATV or snowmobile and at temps usually well below freezing. I am surprised we don't have more trouble with our equipment. I have an FL-8 that is 10 years old and works like new. Only had to buy a new battery for it two years ago.

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cableguy2 Contributor

cableguy2

Posted
Posted

Ditto with Vexilar's Customer Service. I was unzipping my fishing partner's bag to get his brand new fl18 set up and his charger went right down the hole, boy did I feel bad, not sure why he brought it with out on the ice. So I wanted to get him the exact same charger that came with it and I could not find one. I called up Vexilar and told them what happen and I wanted to buy a new charger, well they gave it to me and actually shipped it to my cousin in Indiana. Now that is SERVICE!

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chuckb09 Newbie

chuckb09

Posted
Posted

I had a switch go bad on my 2010 model FL-12. The rep told me it was a switch issue and they were typically $65 bucks to fix. I asked if it was under warranty and they said "we don't warranty broken parts." In my opinion it wasn't "broken" it was defective, as it was broken right out of the box. I couldn't convince them otherwise so $65 bucks it was. The guy might have been having a bad day but for my next flasher I am seriously considering marcum.

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pathogen Community Regular

pathogen

Posted
Posted

I had the same problem a couple of years ago. Took it into Vexilar they asked me to wait a few minutes, replaced the switch on the spot, and sent me on my way with a smile. It's that kind of service that builds loyalty to a product.

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