Vexilar... Wow!

[Twins 57 Fan]

Had an issue with the switch on my fl22, brought it to vexilar and they replaced it no questions asked with a smile. Excellent customer service! Took ten minutes of my time. Wonderful!

[hamms-scooter]

Good to hear! Enjoy that unit.

[cichlid_baby]

For the kind of money we spend on our flasher units... whether it be a Marcum or Vexilar or Hummingbird.. it's too bad that every year we have to hear about bad switches, dead or faulty transducers, units needing to be re-aligned or recalibrated due to motor issues... etc...

I'm glad they all stand behind their products.. but buying a $500-$600 dollar piece of high end equipment shouldn't be like trying your luck and hoping that you get one of the "good ones".

We are spoiled as most of these companies are local and so getting immediate service from them is quite possible without much down time.. but imagine if you lived in upper east coast or Canada or some place like that and had to be without your gear for a while because of a $2 switch or a problematic transducer.

[STUDLYdarter]

VEXILAR= BEST FLASHER UNIT PERIOD

[Will]

In the past 15+ years I've owned a vexilar, I haven't had to use their customer service, but that is good to hear that they stand behind their stuff!

[throwback]

My Humminbird authorized repair shop is a five minute walk away. Had my ice 55 fixed on warranty in two days and I live in Canada. That is one of the reasons I bought a bird. There is no Marcum shop and they have to be sent away for repairs. Vexilar is probably the same.

[JollyJoker]

I had a problem with my cord that comes out of the flasher for the charger on my fl-22. I called vex and talked to Matt and in less than 24 hours I had the new cord with connectors at my door and installed (I live 100 miles from the cities). GREAT people to work with.

[hokiepokie]

Took my Fl20 into Vexilar for a tune-up and they spent an hour cleaning it, fixing a board level bug, explaining a number of performance tips and all they charged me for was a reconditioned transducer that I got at a 50% discount. Nice to see customer service is still alive! Love my Vex!

[CAMAN]

For the kind of money we spend on our flasher units... whether it be a Marcum or Vexilar or Hummingbird.. it's too bad that every year we have to hear about bad switches, dead or faulty transducers, units needing to be re-aligned or recalibrated due to motor issues... etc...

If you worked in the manufacturing field you would understand. There is absolutely no way to make something exactly the same way each time. Whether you make ten, ten thousand, ten million, or ten billion parts, there will always be a percentage (hopefully small) that gets through and goes bad. Most manufacturers seek a goal of 1 part per million being bad, but we know it is highly unlikely unless everything goes perfect. And the more parts you add to an assembly the chances one of those parts will go bad go up. There are so many variables when talking about high production, even the slightest change in temperature while manufacturing a part could send a whole batch to be bad a year down the road. Everyone who has never experienced this needs to get it through their head that machines make errors also.

Do you expect your vehicle to run even 100,000 miles without having to replace a part or two?

Just be thankful these companies are willing to step up and take responsibility for their products. Not passing it on to the consumer and blaming them.

[highlife4me]

Any ice fisherman knows our equipment gets handled a little rough. Some more than others. They go for rough rides across the lake in a truck or bounce along behind an ATV or snowmobile and at temps usually well below freezing. I am surprised we don't have more trouble with our equipment. I have an FL-8 that is 10 years old and works like new. Only had to buy a new battery for it two years ago.

[cableguy2]

Ditto with Vexilar's Customer Service. I was unzipping my fishing partner's bag to get his brand new fl18 set up and his charger went right down the hole, boy did I feel bad, not sure why he brought it with out on the ice. So I wanted to get him the exact same charger that came with it and I could not find one. I called up Vexilar and told them what happen and I wanted to buy a new charger, well they gave it to me and actually shipped it to my cousin in Indiana. Now that is SERVICE!

[BoxMN]

Yep, great to hear the Vex customer service is what it should be! Hopefully all the manufacturers realize this and do likewise! Good deal!

[mnguy152]

thats one reason to buy local. keep the money and jobs here.

[chuckb09]

I had a switch go bad on my 2010 model FL-12. The rep told me it was a switch issue and they were typically $65 bucks to fix. I asked if it was under warranty and they said "we don't warranty broken parts." In my opinion it wasn't "broken" it was defective, as it was broken right out of the box. I couldn't convince them otherwise so $65 bucks it was. The guy might have been having a bad day but for my next flasher I am seriously considering marcum.

[dougger222]

Have done quite a few purchases at the Vex store and they always toss free stuff in my bag!

[pathogen]

I had the same problem a couple of years ago. Took it into Vexilar they asked me to wait a few minutes, replaced the switch on the spot, and sent me on my way with a smile. It's that kind of service that builds loyalty to a product.