how do i?

[mistermom]

Thorne Bros in Fridley on 47 do rod repair. If it is under warranty send it to the company. Company's tend to be good about rod replacement if under warranty.

mm

[Jim W]

Heck, years ago I worked at Gander. Just about everyone who caim in with a broken rod, broke it "on a fish". We all know it was a trunk, door way, dock or as in your case an "ugly stick" comercial!!LOL

Take it and see if you can getit replaced. NEver know!

Jim W

[Bobb-o]

I know all Rapala rods come with a minimum year warranty, and the higher end ones come with a five-year warranty. but if it is not under warranty anymore, just buy a new one and return the old one with the new receipt and boom....you have two rods.......

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"The Minnesota Wild are not a hockey team, they are a cult!"
~General Manager of the Vancouver Canucks Brian Burke

[Guest]

today for some reason i decided to show my friends that my new rapala HM-45 Tournament series rod bends a good deal. and "SNAP". God **** it. 50 dollars down the hole until i figure out how to fix it. God was that a good little rod. Used it for trout fishing. so how do i fix it? Or should i bring it in to get it repaired. it broke right at the first eye. the part of the eye they wrap onto the blank must have kept it from bending anymore and then it broke. Nice rod and i dont want to see it turn into an ice fishing rod.

[Guest]

i dont have the receipt or the tag that comes on the rod with a warantee. i have another tag from a different rapala rod and on the tag it says for a valid return i have to have proof of purchase. but i dont.

[Jim W]

Ben04,

Try it anyway!

Jim W

[Aquaman01]

Being really respectful and honest can get you the help you need - unless it was K-Mart. Those %$&(^#@!!! won't do anything without a receipt, and I won't even develop film there any more.

I worked retail for years and I know dang well that a retailer can get credit from their vendors for anything that matches their current inventory. It's called an RTV tag, and the only thing between you and the manufacturer is the store. Even if you were "checking the action" you have a reasonable expectation that a graphite rod won't snap under a reasonable load.

Start with the person in the department - not the cust. svc. desk. The CSD is programmed to say "no" and they get the real knuckleheads all day long. Let the dept. employee take you to the desk. If nothing - ask for the mgr. Honestly explain your situation, and be polite and humble. It might help if you have another purchase in your hand ready to go. Stand your ground. That mild embarassment if they won't do it is pale in comparison to the "Doh!" you'll think about every time you see that ice-rod.

Good luck!

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Aquaman
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Peace and Fishes

[upnorth]

Any good retail outfit will want you as a return customer. I would take the rod back and plead you case. Try to do it at a busy time when there will be lotsa customers around. I would be courteous and not make a seen unless they refuse, then let loose with a few comments about how they don't treat there customers well, and maybe ask to speak to a manager. A little embarrassment could save you 50 bucks.

[Guest]

ya..ive never really had a problem returning anything that has a warranty.. broken rods have always turned into new ones for me in 4-6 weeks.. lol

[wallyH]

I recently took a broken Fenwick to Joe's Sporting goods in St. Paul. I didn't have a receipt or waranty and they were able to send it back to the company and get me a new rod. I just had to pay like $10.00 shipping and handling. If I would have had the receipt or waranty they would have just exchanged it for me.

Wally H.

[Jim W]

ben04,

Get that new rod yet?

Jim W

[Guest]

If cabalas carries that rod they will replace it.

[Rainman]

They replace anything and everything!

[Guest]

will cabelas really replace it? if they will ill take it there.

[LakeCenterRefugee]

If properly (honestly) explained, most stores should take it back for store credit, meaning they are sure to get your dollar and your loyalty.