LX-5 zoom

[muchowja]

The signal for my bait and fish on my LX-5 when it is on zoom seems to be jerky, almost like the ping speed is slow. Is this common?

[nblasin]

Mine is terrible also. Fish rarely show up or a brief green flash for a brief period. I put my old vex in the hole next to it and it marks the fish while my LX-5 doesn't. I've only used it 10 times this year. I am planning on calling customer support soon. I have not been at all happy with the perfomance of it so far.

[Esox_Magnum]

Sounds like the timings off.

[Deitz Dittrich]

Something does not sound right. Are you sure you are hitting zoom and not NBT?.. Are you hitting zoom once or twice?... Once you hit zoom are you hitting the down button to get it to your zone you wish to zoom to?

When in the 5 foot zoom mode it will be slightly more jerky as you are really cranking up the zoom and SFL.. I most often use the 10 foot zoom(hitting the zoom a 2nd time.. you will not notice as much of the jerkyness.

[fishwater]

My older lx5 had a pretty decent nick in the cable shielding that exposing the ground conductor. It worked fine for a couple of weeks, eventually it started doing what you describe - the lines were twitchy and not crips, I also started getting more noise. A new transducer made everything awesome again.

[nblasin]

Positive I'm in zoom mode. I've tried my buddies and his works normal. There are a couple otehr issues with the unit as well. I think I may have just got a lemon. I'll give Marcum a chance to make it right though before I switch brands. Thanks for the comments all.

[Tuds75]

Positive I'm in zoom mode. I've tried my buddies and his works normal. There are a couple otehr issues with the unit as well. I think I may have just got a lemon. I'll give Marcum a chance to make it right though before I switch brands. Thanks for the comments all.

I was wondering what other problems you might be having. I also upgraded this year from a LX-2 to an LX-5 and maybe I haven't just got used to the LX-5 yet, but I've noticed some funny stuff also with the zoom. Just curious if your unit is having problems that I might notice on my unit.

[fishnowworknever]

I just had my LX-5's head replaced through Marcum. The display when zoomed in would not show my jig, even with the gain cranked. Also the entire display would shift, left to right constantly.

They sent out a replacement and all is well now. Give them a call, their customer service is great.

[Agent Andy]

I have had the same kinds of problems. How do I contact Marcum??

[harvey lee]

Jon Marshall

Versa Electronics

Senior Sales/Administration support

Direct 763-512-3978

Toll Free 888-778-1208

[email protected]

[Pantherburn]

I have tried contacting Jon Marshall through e-mail and by phone and have heard nothing....for weeks.

I had the same issue with the VX-1 I purchased. The screen, especially in zoom mode, was very jerky. The fish I would mark would be blinking lines, not steady defined lines like my Vexilar. Now my unit does not even get a read from the transducer. It powers on but nothing reads on the screen when the transducer is down.

I contacted Marcum in the hopes of bringing the unit in to see if the transducer was the issue or if it is something else. Haven't received a call or e-mail from their CS dept. Frustrating, especially seeing as many others have had good experiences with them.

[Tuds75]

I have tried contacting Jon Marshall through e-mail and by phone and have heard nothing....for weeks.

I had the same issue with the VX-1 I purchased. The screen, especially in zoom mode, was very jerky. The fish I would mark would be blinking lines, not steady defined lines like my Vexilar. Now my unit does not even get a read from the transducer. It powers on but nothing reads on the screen when the transducer is down.

I contacted Marcum in the hopes of bringing the unit in to see if the transducer was the issue or if it is something else. Haven't received a call or e-mail from their CS dept. Frustrating, especially seeing as many others have had good experiences with them.

I'm experiencing the same thing. I've contacted Marcum in the past by phone and got right through and talked to an Jon Marshall, now this week I have tried calling their 1-800 number and keep getting the same message. I've tried calling at all different operating hours hoping to speak with someone, but still no success.

I've heard so much about Marcum's great customer service, but am beginning to raise doubts when you call their customer service and always get sent to a voice message.

Its seems my Marcum LX-5 has completely went haywire and I need to talk with someone about getting it fixed. I'm surprised something would happen to my LX-5 since it less then a year old and only been used less then about a dozen times. I had great faith in Marcum after owning some other Marcum units, but now I am having serious doubts about the company on a whole. I hope this is just a bad week because I do love my Marcums (when they are working of course).

[Shack]

I would suggest maybe going right down to their facility in New Hope:

3943 Quebec Ave N

Minneapolis, MN 55427

(763) 557-0297

If you are calling Jon direct or e-mailing him, he is out of town and on the road right now.

[Pantherburn]

I contacted the phone # and e-mail address that are posted on their HSOforum. No response. Four weeks and counting.

I do appreciate your response. The problem is I have no idea what their hours are...weekend or weekdays. They don't supply any info on their site and do not respond to customer inquiries through their CS dept.

After trying a couple times a week for a few weeks one would think you would be able to reach someone, at some point. It's odd.

[Tuds75]

If you are calling Jon direct or e-mailing him, he is out of town and on the road right now.

Ok that makes me feel better knowing he is away and just not returning calls. Any idea when he will be back? Ice season is starting to wind down and I'd hate not to have my flasher when I am able to get out. I'm about given up on contacting Marcum's 1-800 number and will try Jon directly.

[harvey lee]

Try this number

Toll Free 888-778-1208 or try

Kevin's number--763-512-3973

[Shack]

I updated my post above. Versa has two locations in New Hope. The one you want to go to is posted above. Sorry & Thanks.

[Shack]

O.K. This was sticking in my mind so I just went ahead and give it a try myself:

I just called down to Vera Electroics (on the corner of Winnetka ave and Quebec Ave N) at 763-557-6737, pressed #2 for sales and got a very nice gal after one ring.

You should have no issue with getting a hold of anyone down their and you can also bring your unit right to them.

Good luck!

[Pantherburn]

Thanks Shackbash.

None of this info is on the Marcum site. Only when you go on the Versa site do you get this contact info.

I appreciate your follow through on this. I'm hoping to get this unit humming prior to my late ice trip to LOW.

I still find it odd that on Marcum.com all the contact info leads to dead-ends. They mention Versa electronics...why not link to the site? To each their own, I guess....

[Northlander]

Like Harvey Lee posted call John Marshal he will take care of you. I know he was gone all week at a show but should be back in the office now.

[JbuZZo]

I have worked with a Steve Hanson (218) 829-1205, and he has been very helpful with me for an issue I am having with the DC Power Charger on my LX-5.

[Tuds75]

I have worked with a Steve Hanson (218) 829-1205, and he has been very helpful with me for an issue I am having with the DC Power Charger on my LX-5.

I talked to a Steve at Marcum (assuming its the same one) and was also very helpful and friendly. He even apologized a few times when I told him I couldn't reach anyone at Marcum. He mentioned they are pretty swapped since purchasing Marcum, but reassured me my LX-5 would be as good as new when I get it back and that is all I really wanted to hear.

[Fredd]

I had issues with their response/follow through on an issue that I had two months ago. Issue was finally resolved, but I hope they hire more or improve their customer service overall.

[Deitz Dittrich]

A lot has changed in the last few months with Vista taking over. And this is the busiest time of the year for them. I ask patience. They will resolve your issues. Jon and Steve are very quality people

[Shack]

I was able to talk & meet with Jon yesterday. He is a very nice person. I brought up this thread and he just plainly said they have been over whelmed. I asked Jon what the best way to communicate with Marcum would be and he did say e-mail. Versa is a unique operation. When they took on the Marcum line they where under staffed when it came to the customer service end of things. Jon says this is changing. The website (Marcum) has not been updated yet since being purchased last fall by Versa. This has complicated things for a large amount of Marcum's customers. He said once the busy season is over, updating the Marcum website will be priority #1. Jon also said they are going to do some on-line tutorials to help people with learning how to use some features on the Marcum flashers and cameras. A large majority of their customer concerns/inquires are customers not using (knowing) these features correctly. Second would be: "Where can I get a Marcum". If they can help eliminate these two categories by providing the information on their website, this would allow them much more time for customers who have legitimate service issues with their Marcum products.

He did say they are monitoring and tracking incoming calls and e-mails now. A month or so back, just on Monday mornings, they averaged 200 phone calls that the service staff missed and went straight to voice-mail. This last Monday morning they are down to about 50. Mondays and Tuesdays are their busiest days of the week.

Marcum knows it was not the smoothest transition with their customer service after being purchased by Versa, but Marcum & Versa have taken notice to this issue, and the old customer service Marcum has provided years past will be once again next year. I was hugely impressed that Marcum products are manufactured, assembled, & packaged here in the USA. Foremost, right here in the Metro area. We are talking right down to the circuit boards and diodes also.

Jon also said himself & Marcum will be present at the Fishapoolza contest this Saturday. He will have the Marcum wheel house out their and if you want to stop in you are more than welcome he said.