Deep_Sinker Posted July 27, 2009 Share Posted July 27, 2009 I had the unfortunate experience of losing a downrigger to the depths of Lake Superior last Monday. Some how the downrigger dislodged from the base and fell over board while motoring to port. I believe the downrigger had to of broken, either the locking tab or a side to have fallen off since I had just finished fishing with them and I didn't notice anything goofy. Anyways, on Tuesday I called Cannon to see if they would help me out. Well, they said to fax them a copy of my proof of purchase and they would see what they could do. Lucky, I had saved this receipt and faxed it to them on Thursday. They called me Friday to say that they were reviewing my claim but didn't say more than that. Well, today a brand new downrigger showed up on my door step. Now is that customer service or what?! I was without my 4th rigger for a short time thanks to the great people at Cannon. Thanks again to Cannon and Johnson Outdoors. Great products and great people. I will be a customer for life! Quote Link to comment Share on other sites More sharing options...
Sandmannd Posted July 27, 2009 Share Posted July 27, 2009 That is awesome service. Doesn't Johnson Outdoors do Minnkota as well? Quote Link to comment Share on other sites More sharing options...
Wish-I-Were-Fishn Posted July 28, 2009 Share Posted July 28, 2009 That is awesome service. Doesn't Johnson Outdoors do Minnkota as well? Yes, Humminbird too Quote Link to comment Share on other sites More sharing options...
MN Mike Posted July 28, 2009 Share Posted July 28, 2009 WOW, that's great customer service ! Mike Quote Link to comment Share on other sites More sharing options...
zepman Posted July 28, 2009 Share Posted July 28, 2009 That's been my experiences with them as well with my MinnKota. I'm lucky to have them in town and I've brought my MinnKota in several times and have yet to be chargerd with anything yet. Awesome customer service!! Quote Link to comment Share on other sites More sharing options...
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