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Leech Lake knife.


Agronomist_at_IA

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Ok I've had a leech lake knife for a few years. Every year I try to contact them to get it serviced with not much luck. Last year I had called and left messages in November, only to be contacted late Dec on my way back from Upper Red while driving and lost the cellphone call. Needless to say the knifes are great, but customer service is very lacking.

Does anyone know of a contact or way to get customer service. My friend and I both have knife and would like to get them serviced. I tried the HSOforum e-mail to get a delivery failure. I tried the phone number with no response.

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Here is response in case others were wondering from custom cutlery.

Yes we do produce the Leech Lake Knives and we can certainly sharpen them back to the original awesome edge. We can also refurbish the handle while it is in for sharpening but if you have a broken knife then that warranty issue would need to be handled by Mike or Lisa Canney.

You can reach Mike at [email protected] and Lisa at [email protected] for the more serious warranty issues.

We do sharpen and refurbish for free but ask you send enough to cover the return postage if you are mailing it in. If you are in Iowa you can always drop off or pick up at our store in Amana Iowa or at the knife shop in Marengo.

Our Mailing address (Marengo shop)

Custom Cutlery, Inc

401 E Pine St

Marengo IA 52301

Thanks

Jim Plowman

Custom Cutlery, Inc.

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Sent my leech lake knife's in to this place they do the sharpening and warranty work. They are doing a great job!

Custom Cutlery, Inc

401 E Pine St

Marengo IA 52301

Thanks

Jim Plowman

Custom Cutlery, Inc.

Here is his reply after i snet them in. Only cost me shipping by USPS which was $5.95

we are doing some refurbishing on them so you will be getting them back nice and fresh as well as sharpened.

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Thanks for the update - this was one of my concerns when I bought the knife. Glad to hear I am not going to be left high and dry if something needs work. I am taking my Leech Lake Knife up to Leech Lake this weekend, hopefully it will get well used!

Mojo

p.s. - Anyway we could add this information as a sticky post somewhere? Maybe in the Equipment section?

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