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Customer Service at it's best "Strikemaster"

FrontenacPike

By FrontenacPike
in Ice Fishing

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FrontenacPike Proficient

FrontenacPike

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Last week during the cold spell I went out fishing. It was -10 and halfways down the first hole my auger started acting funny, like one blade was frozen. When I finished the hole I pulled it up and out shot a blade along with all the slush. I drilled the other 2 holes and started fishing. I took the blade inside for further inspection. It turns out that I shattered the base (Strike Lite) that hold the blades in place. Needless to say it ruined my day on the ice, thinking the worst case scenario $ wise.

Yesterday I called StrikeMaster and explained the part I needed. She then asked me my address and said she would ship speedy delivery. I then asked her how much for the part and she told me "nothing". It didn't feel right so I asked her again "are you sure, because my auger is 4 years old", she again said, "nothing at all". I then thanked her several times and wished her a good day. Looking back I wish I would of ordered a sweat shirt or something.

Just wanted to share with you guys another GREAT experience with Strikemaster's customer service. It's too bad more companies didn't stand behind their products like Strikemaster does...I'd be rich!!!

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Brad B Veteran

Brad B

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it is stuff like this that has helped them stay in business for 60 plus years. it was alittle thing but it was still nice of them when I took my auger in to them for a tune up. they seen that I needed a new cap for my fuel tank since the o ring was gone. I was more then willing to pay for it but they just gave it to me as part of the tune up(it is normally not part of it). they also set me up with a replacement blade guard for the one I lost, again no charge. they have great customer service and I will continue to buy their products.

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FrontenacPike Proficient

FrontenacPike

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It's never too late to buy a sweater!

Was just on their HSOforum and they are completely sold out of every size.

I received my new base today so from phone call to door step less than 40 hours.

Just wanted to share my story for all those posts "which auger should i buy" to take into consideration.

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TProGuy Enthusiast

TProGuy

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I love their service! About 10 years ago, I lost the shaft to my 10" Lazer Mag...the bolt rattled loose, and as I finished drilling a hole, the shaft went to the bottom in 35 feet of water. The next day when I went to their shop planning to buy a new shaft, they asked what happened to the old one. I told them, and they gave me a new shaft, free of charge, plus two free sets of replacement blades. I will never buy another auger from any other company!!!

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zamboni Grand Master

zamboni

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Frontenac, if you ever go to the St Paul ice show, they sell sweat shirts dirt cheap. I mean they practically give them away there and they usually have any size.

Few years ago they sold their coats/coverall pants under the "icesential" name. Apparently there was another company named that and they had to sell off their inventory. $50 for jackets and I wish now I had gotten some pants. Very nice jacket

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Jeremy airjer W Grand Master

Jeremy airjer W

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If you every get the chance to stop by there facility do it. They have some pretty neat stuff on display including the auger used in the movie Grumpy Old Men. The people there have always treated me well. A couple of times they have reset my pitch on the spot and at no charge.

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