Calcutta 400 TE LJV

[smeese]

Hoping it is a fluke, but today the new reel failed already......bulging 10's and 13's no problem......reel locked up on cast , now the handle free spins forward, but nothing happens. Pretty weak for a reel with a 450 retail value. Whats my best bet here? any ideas? first time using it....reel was brand new. Ordered online, can not send back probably.

[JRedig]

These should come with the shimano premium service. Contact a service center, they'll return it within 48 hours i believe.

[RuKiddingMe]

Ouch that's gotta hurt - I don't know forsure as I have never owned one but I hope shimano properly takes care of you.

Matt

[Muskie maniac]

I bought a new LVJ this year and have less than 20 hours on it and the handle threads stripped and now the handle is loose...a search for my sales receipt was unsuccessful but I have the original box and paper work and etc. so I'm hoping Joe's will exchange it or at least print me a new receipt so I can send the reel into Shimano. I checked and the LVJ is part of the Platinum service plan so the turnaround time on repairs is 48 hrs.

[smeese]

20 hours I would have excepted, but 20 min was all I got.....hope this turns around for the both of us....reel bulged double 13's like a champ. How do you like yours? Regular 400 TE is my next investment for a backup When mine broke I had to get out the Revo Toro which I used think kicked arse till I retrieved my first cast with the LJV

[Muskie maniac]

I have a couple TEs which I love but the LVJ is at another level with the additional BB and power handle, I love the reel. You should check out the Shimano Conquest. It is a TE on steriods! They are made in Japan and I believe only sold commercially over there -- check them out on HSO-Classifieds or the Shimano HSOforum, they're sweet!

[Muskie maniac]

I guess e-b-a-y gets red flagged and converted to the HSO-classifeds...

[smeese]

Been on hold with Shimano for an hour now......must be a lot of broken reels. I will look into the conquest, unless I write of Shimano for not answering the phone....ha ha any Shimano reps on the boards? Randy angel was my neighbor growing up but I think he is done with them now.

[ole matty]

I believe Deitz dittrich is prostaff for shimano. U can ask him for any help u need. He's normally good at answering the questions u might have.

[Muskie maniac]

I just brought my reel into Joe's Sporting Goods where I purchased it and they could not exchange the reel because they don't typically carry it (it was a rep model) but were extremely helpful (as always) in contacting their Shimano rep and expediting it for repairs, without cost, to California.

[smeese]

Got through to shimano after about ten trys and two hours on hold, and once I got to a human, she was very helpful. I have a box on the way to send it in, and she said they have a 48 hour turn around once they recieve it. All in all I guess it is covered, but still frustrating to have that new shiney setup break right away after showing it off, then to top it off had to fish the old rod the rest of the day. UGH

[tonkapat]

U could sell that reel and get a couple of saltists. Good Luck

[propster]

Smeese, did she give you an idea what may be the problem? Probably not without looking at it, but if you would, please let us know when you get it back what turned out to be the problem. Might spare one of us from having to send it in if the same thing happens in the future. Maybe when you send it in ask them upon its return to include an explanation of what likely happened and what was the fix. Thanks

[smeese]

Had a gentleman call me from Shimano today, and a couple times I had asked about doing anything to please a dissatisfied customer, and each time he rerouted our conversation to the shipping process to get the reel fixed. Either way as long as I get it fixed I am happy, but the customer service for Shimano is not exactly up to par on representative availability, and returning messages. Lots of long times on hold and people that did not know what to do about the problem. The guy that called me today was a supervisor that I had requested call me back. At least he did. He said it will come with a repair report.....so I will let you know.

[HugoBox]

There is a dude named bantam1 on a message board attached to dahlberg's show site who is a shimano guru who can prolly offer some advice as well.

[smeese]

Shimano needs to increase their customer service, seny out Mon and they got it on Wednesday, then finally called yesterday (friday)saying it would hopefully be done next week. Some 48 hour fix.....not real impressed, along with the fact that they avoided the subject everytime I brought up anything about perks for people with brand new stuff that breaks right away. Worth a try, you would think they could send a guy a tshirt or something. Ha ha ha Hopefully soon it will return

[smeese]

2 week later, got it back, I might say I was impressed that the shipping slips they sent me to send it in were 2 day shipping.....but when they sent it back it came ground and took 6 days so that kind of kills their so called platinum service. Working now, however they sent nothing with the reel as far as what went wrong, even though they said they would. Nightmare is over.

[smeese]

Update.....made it back to my once a month trip to french, fished for a few hours and this dang thing broke again, same thing, Reel handle spins but does not engage to take in line. Back to Shimano it goes.....not looking good for the top model Calcutta in my opinion. Beyond mad this time. Should have got two revo toros.

[Deersky]

Calcutta 400 TE: Most over rated, most over priced reel on the Market

Just what I want to do, spend $350.00 bucks for a reel only to send it back for repairs a month after I get it.

[smeese]

Even worse is the 400 TE LJV then, because it is 450 ha ha ha

[smeese]

Even worse is the 400 TE LJV then, because it is 450 ha ha ha

[Fishin_Jacks7]

Sorry to hear about your reel problems! I just got a Revo and love it! Although I am worried about it not having the reeling power or it going out like you're saying!! You gotta make sure your not grinding the gears when your casting and retrieving! Always stop the line from going out before clicking it in/reeling... I have experienced reels going out from this before... idk what happens with yours but it seems you have terrible luck!

[smeese]

I am sure it is not user error, I was leaning more on Karma. Ha Ha.....just got off the phone with shimano, talked with the same guy last time that did not give a dang, this time he must have been going home for the day or something because he was like.....well this is ridiculous I will send out a new one first thing in the morning. For once I can say YAY Shimano!!!!!! Hope this one works longer

[smeese]

PS I love my Revo....only thing keeping me out on the water this summer while others get repaired

[propster]

It just goes to show, there's a possible lemon even on good stuff. I'm sure Cadillacs have had their share as well, though probably less than Chevy! Funny, my LJV has been nothing but a dream and it's all I throw now. The Toro I had, which was working fine and I sold it to a buddy, it went out on him within 2 weeks and he had to send it in. No way can anyone say this is always good or that is always bad.