Lowrance did good

[dvd]

walleyewild,

Points well taken from you as well. There are always going to be bugs but it is how a company handles these bugs shows its reputation. If Lowrance is truely making changes time will tell. My buddy just sent in one of his units to be replaced for a couple hundred bucks but they are telling him 6-10 weeks for the replacement. That is not good knowing that they have issues and don't have replacements on the shelf. Will I give Lowrance a chance again? Maybe if they come out with a good product that is affordable for the common fisherman. Right now no need since I have another brand that is working great so far.

[harvey lee]

I do believe that Lowrance will get it all together soon. I am sure they know many are not real happy with their latest expierences with CS.

Waiting 6-8 weeks for a replacement is not acceptable nor is being on hold for 45 minutes or more.

[Wayne Ek]

Harvey I partly agree. This time of year a 6-8 week wait for a replacement is ok with me. But having to wait on hold for anymore than 15 minutes is unacceptable, good customer service starts with that first phone call and can go up-hill or down-hill from there.

[fisherdog19]

They're still slow with everything. I ordered a cigarette lighter power cord for my 520C back in January and they told me they were on back order until the middle of February which I was fine with. Called today and now they are on back order until late April so I just cancelled my order. 4 months for a power cord, really?????????

[JimBuck]

I had a transducer for my 522 act up on me this year. I gave a call to Lowrance and within 10 minutes I had someone on the phone asking for my information so they could send out an additional transducer, free of charge. Within 2 weeks, it was on my doorstep. Shortly after receiving the package, I answered a follow-up call from the Lowrance rep. asking if things were working better and thanking me for being patient. Maybe I'm a minority here, but the customer service I received was prompt and helpful.

[Wayne Ek]

Got my other graph the LCX-111c back today. Again Lowrance just sent out a new one. Now I will wait and see if the visa is ajusted to refund both of the bench deposits, as they said they were doing. So far so good.

[Legend_89]

What types of problems were you having? I have a LCX 27c and am wondering if there is anything I should be on the look out for.

[Wayne Ek]

Lost bottom contact- froze up-shut down on it's own and a blur on the screen, which they said was due to a seal leaking.

[bmc2b]

I had my 332c [PoorWordUsage] out 4 months past warranty. Called Lowrance CS and they had me send it in and had a new one free of charge (other than shipping of old one) within 2 weeks. I'm on my 4 unit through the years and that was the only issue I've had. I've been very satisfied with their products and CS.

[raymondk]

All companys do the same thing they keep cutting corners to make thier bottom line look good until problems come up sales go down somebody on top changes thier mind . Now i wouldn't worry about any lowrance problems i am sure that they will take care of ant problems that will come up.

[Rost]

What types of problems were you having? I have a LCX 27c and am wondering if there is anything I should be on the look out for.

Have you updated your software? If not, go to the lowrance site and download 2.5.0 version. It helps with shallow water readings.

[menomax]

It's very intertaining to read the posts on this issue- I'm sure Lowrance would be interested in what real guys think of their product- good and bad. With that said I have had issue with my two units, and wasted a full summer with one going back to Lowrance to be replaced twice- under warrantee. I would think that Lowrance's failure and issue rate would be over 30% and in business that is extremly high- I'm guessing on that number just based on my personal experience with talking with guys at the landings, tourneys, etc. It is truely amazing that I hear the same thing, and this is over several years, and yet Lowrance has yet to figure it out. I know that some guys have had great luck with their units and that is great, but there are far too many of us that spend 1000's on our units that are not so lucky. I know that I expect a product that I spend my hard earned cash on to last longer than a few summers, given the actual duration of time we use the units they should work, period. Every time I turn my unit on, I'm always thinking is this the time it won't work. Given that fact that we all treasure the time we have on the water and we all know that we never do spend enough time on it and to struggle with any piece of equipment reguardless what it is, it is frustrating when it fails.