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channelfats

Dealer Service Depts

14 posts in this topic

Can someone shed a little light on why getting a vehicle serviced at the dealer costs so much more than the average shop?

I have noticed a trend also that the average shop will work with you a little on the cost on alot of repairs, where as a dealer will never. Or atleast not for me.

Along with that I have noticed the shop I would typically take my car to if its a repair I might not tackle myself, will actually listen to what I have to say. I am dealing with a dealer service shop right now for the 3rd time at this certain shop, and all three times They wouldnt really listen to my description of the issue, and in one case he actually would speak over me and correct me when I tried to tell him the what I was hearing and expirencing. I understand there the professionals, hence me taking my car to them, but its frustrating.

I realize this may sound like a blanket judgment on all dealers, but I dont mean it to be.

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If you arent satisfied with this dealer bring it to a different one. You may just have talked to a service writer that isnt a very good writer. As for the increase in price, the dealer will have alot more overhead due to training, equipment, building, ect...

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They tend to have higher labor rates because a lot of times they are paying factory trained mechanics (not that they are any better than any other mechanic but they just specialize in one specific brand of vehicle). Also, dealers use OE parts which can be anywhere from 15%-50% more than something you would get at a regular auto parts store. Plus any shop will charge list price which is always a little extra too, (its where they make a little extra money to pay for shop equipment and other stuff).

As far as the experince your having with the service, I would go to a different dealer if a dealer is where you need to get the service done. Its simply a case of bad customer service. It happens at dealers and regular shops either way. You can always talk to the manager too. The service writer is there to be a translator between the customer and mechanic so the problem can be identified and fixed. If they aren't listening to you then they are not doing their job.

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Yep, your advisor is not doing his/her job, if what you say is true.

Typically, the advisor has the ability to adjust the price to a point, to sell the job. Anything more than this, he/she has to get authorization from the service manger. In these times, I can not see any shop letting a good paying repair walk out the door. If this person is talking over you, this person is not doing his/hers job correct.

I never understood why any advisor would get the “holier than thou” attitude, but they do. I would talk right to the service manager and if that fails, bring it to another shop.

The above has been stated about the labor rate at dealers and why it is set at that amount. All I can say is the dealer I worked at last had a rate of about $90.00 per hour. The local go-to independent shop was at $103.00 an hour for a labor rate.

What make and model of vehicle do you have? What is wrong or needs to be fixed?

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I was in the business for years. Most of the dealerships are more interested in salesman than service advisors. Most of the techs want to make as much off the job as they can also. It's not always in the best interest of the customer. In seven years at one dealership I saw 31 advisors come and go. Most of them knew very little about cars. Find someone at a dealer that has been there a long time. It's a tough job, if they can stick it out they have to be pretty good at it. Just my opinion.

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You can still call around to find out prices for repairs.

This happened quite a few years ago, but i had an older Dakota truck and the tranny went out. It wasn't in warranty anymore, but i figured i'd take it to the dealer to get it fixed. Shortly after i towed it to the dealer i called another "Shop" in town and they quoted me like $900 bucks or something. The dealer called back with the quote to fix after diagnosis and they wanted like $1200. I said i can get it done over here for $900 and he said they cant do it. I told him to pack the parts in a box and i'll have the truck towed to the other place. They agreed to fix for $900 and I was in business.

Keep in mind that this was probably '95 or so.

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If its a toyota dealer in the area I gaurantee I know which one it is and wich one it isn't!

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took my 00 GTP to the GM dealer to have a coil replaced-$125,same coil went out 2 weeks later so i took it back,they would replace the coil for free but said id have to pay for the labor!! ha i told em give me the coil and took it to a guy who use to work for dealer and he put it in for $50,also had a break line burst when it was so cold 3 weeks ago cost me $100 to get the brake line bent (underhood to rear tire on drivers side) and installed,if this woulda been at the dealer i guarantee it woulda been over $250,sure is nice to know a guy like this grin

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Well, it is a toyota dealer, but I would rather not say which one. I go here because it is the most convienient for my wife and I, due to our different work schedules, and our son inbetween at daycare. I just kept on giving this dealer a shot because I thought the odds of getting the same guy were slim, but theres more than one I find out. My original questions were more geared towards the reasoning of price, with the attitude issue second. I know better than to give business to someone whom I dont like. Its just convienence needs to prevail with our tight schedules and no extra vehicle.

Sticker shock may have had me a little heated when I posted the question too. crazy

Thanks guys, water on a ducks back.

Someday when I get a garage, Ill have to get a little AllData too. My garage is the street and the curb right now. blush

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I hear ya.Ihave been doing what I can in the driveway all winter. I try to save the big jobs for the summer and only do what I have to in the winter. What I would do for a nice garage with a hoist!!!

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Boy did I call that one!

Give Rob at Maplewood Toyota a call. I'm pretty sure he is still working evenings. He is the only guy I will deal with and have been nothing short of impressed and well taken care of (yes I get my vehicle serviced at the dealer grin). Being in the industry I know what flies and what doesn't and its easy for me to spot the what doesn't! I have no doubt that Rob will listen, identify, and get your concern corrected.

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Is it a DIS to dealers to pay(ALOT) to have some work done, and take their offical diagnosis of the rest of the problems and finish it yourself. I did because I couldnt foot the bill, and when I picked it up it was cold shoulder galore, and I didnt even get the printout of everything done read back to me or gone over to understand what they did do. I got dumped right away at the cashier to pay the bill. I said some word under my breath to him and that were ugly enough to make the cashier uncomfortable.

On top of that, their diagnosis was wrong, and now since I wanted to finish it myself, they wont stand behind their diagnosis because they didnt do it themselves. I kind of even get that part, but why the attitude?

So, I guess they only like to fix for alot of money, as opposed to help a guy, for still alot of money, with minimal labor on their end. I guess im just angry at myself for going back there, where [PoorWordUsage] is SOP. And no, Im not "that guy", a know it all or blabbermouth, to anyone.

Note to self: Rob at Maplewood.

Offically Vented,

thanks Guys

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Is it a DIS to dealers to pay(ALOT) to have some work done, and take their offical diagnosis of the rest of the problems and finish it yourself.

I did this once when I didn't have the equipment to properly/confidently diagnose the problem. I don't feel bad about it, nor, IMO, should the dealer be upset because I paid in full for the work and diagnostics time.

What I wasn't going to do was pay $1200 for a new set of the same crappy Multec injectors that were the problem. I bought a set of eight new Bosch injectors for a Ford Mustang SVO for $249 that fit right into my Chevy (thank you Internet). The car has never run better. And, the red tops of the injectors even match my red car...bonus!! wink

(PS: Yes, same flow rate within 1#, and same resistance of the coils.)

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Channel, what problem are you having?

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    • Minnesota DNR News
      For Immediate Release:
      July 21, 2017
      In This Issue

      Conserving Mille Lacs walleye population requires regulation changes

      Mille Lacs Lake Frequently Asked Questions (FAQ) for summer 2017

      Conserving Mille Lacs walleye population requires regulation changes

      Walleye fishing on Mille Lacs Lake will remain closed until Aug. 11 to protect the walleye fishery, and ensure its long-term health and sustainability into the future

      To extend the walleye fishing season through Labor Day, the state will allow for an additional 11,000 pounds of walleye harvest on Mille Lacs 

      New solutions are being sought to rebuild and sustain a healthy Mille Lacs walleye fishery

      New fisheries data collected by the Minnesota Department of Natural Resources show the total safe harvest allocation for walleyes on Mille Lacs Lake (44,800 pounds) has already been exceeded this season. To protect the fishery and ensure the long-term sustainability of Mille Lacs Lake’s walleye population, the DNR announced today that walleye fishing will remain closed until Friday, Aug. 11.

      In order to extend the walleye fishing season through Labor Day, the state will allow for an additional 11,000 pounds of walleye harvest. Catch-and-release walleye fishing will run from Friday, Aug. 11, through Monday, Sept. 4, for the Labor Day weekend. Walleye fishing will then be closed from Tuesday, Sept. 5, through Thursday, Nov. 30.

      As these regulation changes were announced, Minnesota DNR Commissioner Tom Landwehr reiterated the state’s commitment to rebuilding and sustaining a healthy walleye fishery in Mille Lacs Lake.

      “Improving the walleye population in Mille Lacs is a top priority for the DNR,” Landwehr said. “We deeply regret the hardships these new regulations will cause for anglers and business owners. But they are essential to protect and enhance the future of walleye fishing in the lake for future generations. We will continue doing everything we can to understand the challenges facing the walleye fishery, and take whatever actions we can to resolve this very difficult situation.”

      Landwehr and DNR fisheries chief Don Pereira noted that allowing for additional catch-and-release fishing in August is essential for area anglers, businesses, and Mille Lacs area communities. The decision to allow for this additional harvest was made with input from the Mille Lacs Fisheries Advisory Committee.

      “We want to allow as much walleye fishing on Mille Lacs as possible,” Pereira said. “So even though state anglers already have caught their quota of fish, the DNR will dip into the allowed conservation overage to reopen the season on Aug. 11.”

      Through the closure, anglers on Mille Lacs Lake may fish for all other species in the lake including bass, muskellunge and northern pike. When fishing for other species, only artificial baits and lures will be allowed in possession, except for anglers targeting northern pike or muskie, who may fish with sucker minnows longer than 8 inches.

      A prohibition on night fishing will remain in place from 10 p.m. to 6 a.m. through Nov. 30. However, anglers may fish for muskie and northern pike at night, but may only use artificial lures longer than 8 inches or sucker minnows longer than 8 inches. Bowfishing for rough fish also is allowed at night but possession of angling equipment is not allowed and only rough fish may be in possession.

      Understanding walleye fishing quotas on Mille Lacs this year, and why that quota was reached earlier than predicted
      The DNR and the Chippewa bands that cooperatively manage Mille Lacs Lake agreed this year to harvest quotas of 44,800 pounds for state anglers and 19,200 pounds for tribal fishing. They also agreed that up to 75,000 pounds of walleye could be harvested from the lake from Dec. 1, 2016 to Nov. 30, 2017.

      That agreement allows the state to use a built-in buffer – the 11,000 pounds difference between the 75,000 pounds conservation cap and the 64,000 pounds combined harvest quotas – in an attempt to allow catch-and-release walleye fishing through Labor Day, following the mid-summer closure. Bi-weekly creel surveys show that state anglers already have reached their quota.

      “The DNR is using its full allotment to maximize opportunities to fish for walleye on Mille Lacs without violating our agreement,” Pereira said. “The DNR, just like area businesses, would greatly prefer to not have fishing restrictions in place. But sustaining and stabilizing Mille Lacs’ walleye population is our primary obligation and public responsibility.”

      Continuing the walleye fishing closure will reduce the number of fish that die after being caught and released, a condition known as hooking mortality. The likelihood of fish suffering hooking mortality increases as water temperatures warm.

      High walleye catch rates on Mille Lacs have increased DNR fishing projections. A hot walleye bite attracted more anglers to the lake, resulting in angler effort that is about double what it was in 2016.

      “Cooler than normal temperatures kept hooking mortality rates low, but more anglers fished Mille Lacs, particularly catching walleye longer than 20 inches,” Pereira said. “That increased the poundage of fish caught and put us over our walleye quota.”

      According to the DNR, bigger fish are biting, in part, because there is a shortage of food for larger walleye. Last fall’s assessment showed that larger walleye were thinner than average.

      Mille Lacs’ hot bite also reflects the findings of studies done in many other fisheries that show catchability actually increases when fish population drops. In Mille Lacs, walleye congregate in preferred spots rather than disperse evenly throughout the lake. Fewer fish in the lake means there is more room in the preferred spots for fish to gather, creating a situation where a larger percentage of the population is in position to be caught rather than gathering in a less preferred but less fished area.

      More information about Mille Lacs Lake, the regulation adjustments and management of the fishery is available on the DNR page at www.mndnr.gov/millelacslake.

      New solutions are being sought to improve and sustain a healthy walleye fishery
      The DNR announced in June that a new external review team of scientists will take a fresh look at Mille Lacs Lake’s walleye fishery, using all of the best science available to gain a better understanding of the lake. This new review, led by walleye expert Dr. Chris Vandergoot of the U.S. Geological Survey, will provide additional recommendations to improve fisheries management of the lake, and contribute to a long-term solution to improving and sustaining a healthy walleye fishery for future generations. The group’s report is expected in time to help guide and inform fisheries management decisions for the 2018 season.

      DNR encourages Minnesotans to fish for other abundant species on Mille Lacs Lake
      As today’s walleye fishing regulation changes were announced, the DNR encouraged all Minnesotans to visit Mille Lacs Lake to fish the other abundant species that the lake has to offer. Mille Lacs Lake’s other opportunities for top-notch fishing will not be affected by the regulation adjustment.

      Bassmaster Magazine named Mille Lacs the nation’s best bass lake in June and will send 50 of the country’s best anglers to the lake In September for its Angler of the Year tournament. Northern pike abound in Mille Lacs, along with muskellunge. In early July, a woman from southern Minnesota caught and released in Mille Lacs what may have been Minnesota’s largest-ever muskellunge.

      To learn more about Mille Lacs Lake and its many great fishing opportunities, visit the DNR page. To plan visit to the Mille Lacs area, visit the Mille Lacs Area Tourism Council page.

      ###

      Mille Lacs Lake Frequently Asked Questions (FAQ) for summer 2017
      Q: What is happening with the walleye season this summer on Mille Lacs Lake?

      A: The closure that began July 8 and was set to end July 28 is being extended by two weeks. That means walleye fishing will reopen at 6:01 a.m. on Aug. 11 for catch-and-release only through Labor Day. A night fishing closure also will remain in place from 10 p.m. to 6 a.m. through Nov. 30.

      Q: How does this affect fishing for other species?

      A: Fishing regulations for other species such as smallmouth bass, muskie and northern pike remain the same. During the night closure, there is an exception for muskie and northern pike anglers using artificial lures and sucker minnows longer than 8 inches.

      Q: Why did the DNR extend the closure?

      A: While the DNR wants to allow as much walleye fishing on Mille Lacs as possible, the state is also required to abide by cooperative agreements made with eight American Indian Chippewa bands. The two weeks of additional closure allows the state to abide by a harvest quota set earlier this year with the bands.

      The DNR and the bands agreed to harvest quotas of 44,800 pounds for state anglers and 19,200 pounds for tribal fishing. They also agreed that up to 75,000 pounds of walleye could be sustainably harvested from the lake from Dec. 1, 2016 to Nov. 30, 2017 in order to conserve the population

      That agreement allows the state to use a built-in buffer – the 11,000 pounds difference between the conservation cap of 75,000 pounds and the combined harvest quota of 64,000 pounds – in an attempt to allow catch-and-release walleye fishing through Labor Day, following the mid-summer closure.

      The latest creel survey data shows that state anglers reached their quota of 44,800 pounds of walleye caught from Mille Lacs in early July. Even though state anglers already have caught their quota of fish, the DNR is dipping into the allowed conservation reserve in order to reopen the season on Aug. 11.

      Q: Why has the walleye population in Mille Lacs declined? What is the DNR doing in the long-term to try to conserve the population?

      A: The vast majority of walleye that hatch do not survive to their third autumn in the lake. Walleye numbers have declined to the point that it has become important to protect spawning-sized walleye, particularly the class of walleye that hatched in 2013. It is important to protect the large 2013 year class to replenish aging spawning stock.  Most males from the 2013 class are now mature, but females will not start to contribute in large numbers until next spring. The state is committed to conserving the population of walleyes born in 2013 to improve and rebuild a sustainable population for the future.

      Q: Why do we count hooking mortality during a closed walleye season?

      A: The amount that state anglers can kill (as spelled out in state-bands agreements) also must include fish that die as a result of hooking mortality, the fish that die after being caught and then released back into the water. During the closure, some anglers still catch walleye incidentally and some of those fish die after being released. Under the state-band agreements, those dead fish must be calculated and counted against the state’s allocation.

      Q: How did this cooperative management between the state and the bands of Mille Lacs Lake come to be?   

      A: Recall that in 1999, the U.S. Supreme Court upheld lower-court decisions that allowed the Mille Lacs band and seven other Chippewa bands to exercise off-reservation fishing and hunting rights. The lower federal court also set up guidelines, known as stipulations and protocols, for both sides to follow. These stipulations and protocols provide a framework for how the bands and the state must work cooperatively to manage shared natural resources, including Mille Lacs fish.  In their agreements, the DNR and the bands are required to annually establish the number of walleye that can safely be harvested from Mille Lacs while ensuring sufficient remaining walleye in the lake for a healthy fishery.

      Q: If the walleye population is in decline, why are anglers catching so many?

      A: Fish are biting for two reasons. First, there is a shortage of food for larger walleye. Last fall’s assessment showed that larger walleye were thinner than average. Second, studies in many fisheries show that catchability actually increases when fish population decline.

      In Mille Lacs, walleye congregate in preferred spots rather than disperse evenly throughout the lake. Fewer fish in the lake means there’s more room in the preferred spots for fish to gather, and anglers find these spots where they can catch a larger portion of fish. Finally, while the walleye population has decreased considerably (by half or more), the amount of fishing pressure has declined by a lot more. This means that there are more walleye per angler fishing Mille Lacs today.

      Q: How is the DNR using science and research to help the walleye population?

      A: Mille Lacs Lake is the most studied lake in Minnesota. It is also a complex and changing system. The agency conducts a large number of surveys on the lake annually. These surveys include assessing the abundance of young walleye; setting 52 nets to assess adult abundance; using fine-mesh nets each summer to determine abundance of food (prey fish) for walleye; and using interviews with anglers around the lake (called creel surveys) to estimate the number of fish anglers are catching. The DNR also periodically tags walleye and other species to provide actual population estimates. We are tagging bass this year in cooperation with angling groups, and will be tagging walleye in 2018 and 2019 when the 2013 year class will be reaching full maturity.

      Q: What is the purpose of the external review the DNR has initiated?

      A: The DNR has asked Dr. Chris Vandergoot to lead an independent review of the DNR’s scientific approaches to manage Mille Lacs Lake. Vandergoot is a key member of the international team that co-manages a very significant walleye fishery in Lake Erie. He works for the U.S. Geological Survey in the Sandusky Lake Erie Biological station in Ohio. His review report will be available to the public in early 2018 and will help inform fisheries management decisions for the 2018 season.

      Q: What does the future look like for Mille Lacs walleye?

      A: It is unlikely that Mille Lacs walleye production will return to the levels that state anglers enjoyed over 20 years ago.  The ecosystem of Mille Lacs is going through extreme change, starting with increased water clarity in the mid-1990s, to impacts today from aquatic invasive species such as spiny water flea and zebra mussels. Longer growing seasons are also helping some species such as smallmouth bass but may be hurting others. While walleye will still be abundant, the future fishery will be more diverse, offering angling opportunities for a greater variety of fish.

      ###
    • Lots of politics.  Probably more info in the mille lacs section 
    • Great info!  I haven't done much trout fishing outside of lake trout, so can you tell me if you're allowed to keep any or all of these fish or is it a catch and release fishery only?
    • So what is going on with Mille Lacs?
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    • Anyone have any experiance with these?   http://northernlightsrattlereel.com/    
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