Vexilar Customer Service.

[Agronomist_at_IA]

Just wanted to give a show out to just how absolutely crazy Vexilar is with customer service. Over the last year or so a friend of mine & I had bought four tri beams between the two of us. ( One on my FLX28 double vision, One on my FL8SE, and one on my friends FL22. (His first tribeam cracked after about 6months and bought another tri beam to replace it before we knew vexilar had issues.)

Recently, my friends 2nd tri beam had the red area crack. So we called into vexilar. The company rep said that they had gone with a different manufacturer to make the tri beams, and that the potting material used by this company wasn't right. They thought that they were running a 10% failure rate. Which he said is far above the less then 1% rate vexilar had established. They are now having a different company make/produce the TriBeams.

He told me that any defective tri beam sent in would be replace no questions asked if done before Jan 1st. Then after Jan 1st Tribeams would only be replaced if a recipt showed that it fell within the warranty dates of purchase. The

Long Story short, We sent in my buddies two cracked TriBeams in for a new TriBeam & ProView. Then I inspected my two TriBeams.....it looked like some hairline cracks were starting so I sent them in and had two new TriBeams sent back. They are a new style and fit into the ducer holders on the packs nicely.

Old style

New style TrBeam-looks like the old dual beam transducer......thinking they went back to original manufacturer of their transducers.

[LEECH21]

I had the exact thing happen to mine last week. Sent the cracked one in and in less than a week I received my new pro-view at no cost. I hope I like the pro view over the tri-beam.

[Agronomist_at_IA]

I had the exact thing happen to mine last week. Sent the cracked one in and in less than a week I received my new pro-view at no cost. I hope I like the pro view over the tri-beam.

I think these new style tri beams just came in for vexilar. Proview is nice, but I like the switch for beam angles.

[dougger222]

When the tri-beam came out (3 yrs ago?) put on a new 22. Dunked it in the water and it was defective. Free replacement and suspect the second one is not right either.

Have had a dual beam for many years no problems.

[Agronomist_at_IA]

When the tri-beam came out (3 yrs ago?) put on a new 22. Dunked it in the water and it was defective. Free replacement and suspect the second one is not right either.

Have had a dual beam for many years no problems.

Send it in before Jan. 1st they will replace it.

[Brad B]

as of right now the new style tri beam is not being sold as a replacement transducer. these are only replacements for the bad original tri beams that people return to vexilar. I do hope at some time they will offer this transducer for sale. I got my old style tri beam replaced with one of these new style ones and have had good luck with it so far. hope it holds up.

[clownshack]

Thanks for the heads up with this thread! I called up Vexilar and asked about replacing the tri-beam that came with my FL-22. They quickly sent me a new tri-ducer after I sent the old one in. New tri-ducer works great, and I think even better than the pro-view I've been running for shallow water on my 22.

[Ron Vroom]

I have nothing but high praise for Vexilar customer service. I sent my FL8 by mail to them on a Tues., on Thursday I got a call telling me it needed a new motor which the tech already had installed, and done some other minor tune-up work. I gave him my credit card info and it was on its way back to me on Friday! Less than $100 and my old vex is like brand new. That is customer service worth talking about!

[Agronomist_at_IA]

I hate to say it, but of vexilar stops offering a tri beam I'll be moving to a different company. I hope they have more sense then not offering a changeable beam.

[sparkee]

Thanks, just sent mine in, called & there were no questions what so ever!! More apologies than anything.