Can't open Quickbooks

[LwnmwnMan2]

I run Quickbooks for my business.

I can't open QB because it says it's already running.

When I open Task Manager, I see QBW32.exe, but when I right click on it, and select either end process, or end process tree, it doesn't close out the program.

If I reboot, it doesn't close out the program and I still can't open QB.

How can I force close this program?

I'm running Windows 7 Home Premium on this computer, accessing it through LogMeIn.

[Lowblazah]

QB adds multiple processes to your startup folder. I would go to start > all programs > right click on the Startup and select Open All users.

Then I usually delete all QB related items in there...

Then reboot and see if that helps.

[CAMAN]

You have QB setup to keep running for quick startups. Once you get that cleared login to QB and go to Edit > Preferences > General, you will see a checkbox option for "Keep QuickBooks running for quick startups". I found it's a common problem when helping my boss with his.

I don't quite know how I cleared it because I tried everything and it eventually worked, but first thing to try is right click on QB and select "Run as Administrator" that may force it to open.

If that doesn't help I'd run CCleaner and clear out any temporary files and see if you have any registry issues.

[upnorth]

I would try this.

Go to search or run and key in "msconfig" without the quotes and click on the start up tab. That will list everything that starting on your PC on reboots or log off/log on. Find anything to do with quick books and uncheck it, that will disable the start up. Reboot.

Doing it this way will allow you to go back to what you had if need be rather than deleting from startup folder or the registry.

[upnorth]

I forgot about this earlier. It is sometimes a little more successful closing a process/task from the command line.

Open a command prompt, probably best to right click and run as administrator.

key in the commmand "tasklist" without the quotes, hit enter. This will list the running tasks/processes. The first column will be the name of the process or task, the 2nd column will be the PID(process ID number).

The kill command is taskkill. You will enter it like taskkill /843 --fake number of course, replace it with PID number of the task you want to kill. Hit enter.

Re run tasklist to see if it is still running. If it is quick books may be running as a service? And some services will restart on a failure.

You can check that by keying on the search or run line "services.msc" without the quotes and look for anything to do with quickbooks. If there is right click and go to properties and go to the recovery tab. There will be some failures on the left side and actions on the right. May have to change it to "Take No Action".

[LwnmwnMan2]

Thanks North.

I'll work on it tonight when I get home.

I thibk I know what I have to do in QB once I can get it started again, it's just getting it started again.