reel held hostage

[goblueM]

So the last week in May I dropped off my reel at Wayzata Bait to be worked on. I went in in late June to see if it was ready - it wasn't. Now, I moved out of state in early July, and the guy promised to send it to me once he had it done. They said it was finished in mid-August. Fast forward to right now - 6 phone calls and 3 promised shipping occasions later, they still have my reel. They've been friendly on the phone and I know the work is done - what should I do?

I'm seriously contemplating sending someone over there to collect it, and I don't feel very inclined to pay the guy for "services" he's rendered to me. Has anybody else had issues with reel repair there?

[buddha]

Got a buddy that can stop by? That sounds kind of fishy.

[JimBuck]

Hmm. I have a Saltist I wanted some work done on and have been thinking about heading to Wayzata Bait for repair. I have heard good things but have never experienced their service first hand.

[JRedig]

Never had a problem, try the BBB.

[tcwin]

I have used Wayzata Bait and Tackle many times for reel repair and always found them to be reliable and do good work. One time it took a few months to get a part but that was Pure Fishing not Wayzata.

I have always dropped off the reels and picked them up - never used them for shipping.

[hunterjoe]

Go Blue. Send me an email with details and I'll see if I can go get it and I'll send it to you myself.

[muskieboy46]

I had the same problem. I had 3 reels fixed and it took about 4 weeks and I picked it up right away. When I picked them up I dropped another one off to be fixed (NOV 30th). He said about 2-4 weeks. I called in march and it still wasn't done. I got a call in April saying it was finally ready. that's 5 months...

Oh and one of the reels had the same thing break on opener this year (1st time being used since fixed). And another one never was fixed right... awesome.

But at least the repairman knew my reel existed. I tried bringing it to a repairman gander mountain recommended and after having it for 2 weeks he said he couldn't fix it because it must be too new and he can't find the literature for it. The reel was 3 years old at the time. 9_9

[MuskieJunkie]

I would send them a certified letter telling them to return it by a certain date or you will persure the BBB and legal action. Too bad it had to come to that but a certified letter usually gets people's attention.