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St. Croix Premier Rod Warranty Question

Lund1700Angler

Asked by Lund1700Angler,

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Lund1700Angler Enthusiast

Lund1700Angler

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I have a Premier series St. Croix rod that I have had a few years. Recently an insert on my second eye from the bottom fell out and I was wondering if anyone knows what St. Croix's warranty policy is in terms of sending it back to them? I have had the rod for a few years.

Thanks,

Michael

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Ralph Wiggum Grand Master

Ralph Wiggum

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There are detailed instructions on their HSOforum. I had to return an Avid last year. Aside from the expensive shipping charges, the transaction went quickly and smoothly.

With a Premier, you will more than likely need a receipt unless you registered the rod when you bought it. If in doubt, call them. I had a question and their customer service was great on the phone.

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Scott K Grand Master

Scott K

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If you call there, they will tell you everything you need to know. You have to pay to ship it there, and send a check for $20 to ship it back. Or you can drive to Park Falls Wisconsin and they will fix it there wink . I love their poles, just not crazy on how to get them fixed when they break! You shouldnt have any problem if you didnt registar it, there is a serial number printed just above the cork handle an inch or so, that has a build date in it for them to determine how old the rod is.

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upnorth Grand Master

upnorth

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With the shipping and handling charges what they are, you might want to see if there is a rod builder in the area that will replace the guide for you for a fee. You can check with local bait shops to see if they have anyone they can recommend. I have done a few for folks and what I charge is less than the shipping charges that some have posted.

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Ralph Wiggum Grand Master

Ralph Wiggum

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You shouldnt have any problem if you didnt registar it, there is a serial number printed just above the cork handle an inch or so, that has a build date in it for them to determine how old the rod is.

That is true if it has a serial number. I forget exactly when they started putting serial #s on them, but the one I had replaced did not have one.

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Scott K Grand Master

Scott K

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They started putting it on there in 01. The premier if it is that old then it doesnt have warranty and will cost you an additional $30 ontop of shipping charges to get it replaced. I am doing it right now, thats why I know about it.

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Ralph Wiggum Grand Master

Ralph Wiggum

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They started putting it on there in 01. The premier if it is that old then it doesnt have warranty and will cost you an additional $30 ontop of shipping charges to get it replaced. I am doing it right now, thats why I know about it.

LOL, good to know!

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