Lowrance customer service?

[frabillfisher]

My lowrance ifinder pro just broke down the other day and i want to send it in for repair but i've tried calling about 5 times now and been on hold for 20 minutes plus each time...so i just now did it through email and hope it to speed up the process a little bit , am i the only one who has had this problem with lowrance's customer service?

[harvey lee]

When I nad to contact them last year in regards to my h2o,it was very fast to contact them and the turn around time.I was very happy with thier customer service.

[prov1900]

Been there as well with the wait. Mondays and Tuesdays...forget it. The rest of the week isnt as bad. I keep them in my cell phone book and have used them during critical moments. All in all, when you can get ahold of them, they are great.

[deere]

It took the 7 days just to answer my email. I called every day & was waiting for about 25 minutes & then hung up. Anyway, they said they couldn't repair my unit & sent me a $75.00 credit toward my next purchase.I like the product but the service is very slow.

[prov1900]

Which brings me to my next point..to keep the thread going. Dont you think that when you buy a product, whether it be from a major retailer or your local boat dealer, that they should replace the Lowrance product when it malfunctions? I mean, come on. I have had three Lowrance products in my lifetime now and they all took a dump, including but not limited to a 111CHD (which in all fairness to Lowrance, they snapped to and got me taken care of) and this isnt meant as a slam against Lowrance, because IMO, they are light years ahead of the competition. My point is, when it is under warranty, or even not, shouldnt the retailer be responsible for replacement? Sorry, just venting...What is the deal with these I-Finder things anyway? Is there an issue with these, because I hear a lot of people complaining. I was wanting to get one (behind my wifes back) .

[harvey lee]

The sad part of all the customer service is that companies are cutting back on expenses and it seems that CS dept gets hit just as hard.I personally dont mind them fixing my product as long as it doesnt cost myself much and it is done in a timly manner.After sending back a item a few times then the company should replace it for free.I had a depth finder from a company and I had to send it back 4 times to get repaired.I finally asked them to replace it and they told me to send it in again.After all the money I spent on shipping,I sent it back in and told them I would never buy any of thier products again.I never did get a response to the shipment back.Iam glad I am done with that company.No customer service,no more business from me.

[schweady]

Seems like if you can endure the call-in wait time, they will take care of you pretty well. I was on hold 35 min. and couldn't hang on any longer that day so hung up. The next day, I put them on the speakerphone and held on for over 25 min. while getting some other things done. Once we got to talking, they were ready to make things right, but just using a message that says, "We're in our busy season right now, so response times are slow..." well, that's just not right.

The power cord on my ExpeditionC was unreliable, and "since you bought it within the past year, we'll just send out a replacement, no charge."

[schweady]

Pretty much the same results here. If you can endure the call-in wait time, they will take care of you pretty well. I was on hold 35 min. and couldn't hang on any longer that day so hung up. The next day, I put them on the speakerphone and held on for over 25 min. while getting some other things done. Once we got to talking, they were ready to make things right, but just using a message that says, "We're in our busy season right now, so response times are slow..." well, that's just not right.

The power cord on my ExpeditionC was inreliable, and "since you bought it within the past year, we'll just send out a replacement, no charge."

[walleyeaddict]

No problems with my i finder pro been using it for 5 yrs now as my soul gps..logging a few thousand hours of fishing and ready for the next adventure as soon as these darn t storms pass through!!

[croixeyes]

Ditto on the wait,went back and forth with emails kinda confusing.One trick that use to work with my credit union was to call just before closing.They want to get out so the wait time was shorter.The downfall is that they could play the msg of we are now closed please call back between the hours of blah' blah'blah.