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Clam Customer Service Shoutout

Tim Moore

By Tim Moore
in Ice Fishing

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Tim Moore Community Regular

Tim Moore

Posted
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I put a call into Clam customer service a few days ago about an issue with my Onyx boots. Knowing they were busy due to Christmas I put it out of my mind. Well, Last night (Sunday) I got a call from Thayne at Clam. Sunday at 5pm EST? Now that's dedication to customer service.

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Greenfin Newbie

Greenfin

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I too have to remark on Clam's customer service. I purchased a new thermal X2. The one I purchased had some missing small parts and a few defected parts that missed the quality control at the factory. They sent out to my home a Thermal-X2 fully assembled ready to fish. Now that is customer service and by doing this, it made me a Clam customer for life. smile

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Tim Moore Community Regular

Tim Moore

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Tim Moore, then why do I get an email address to voice my concerns! Bought an XL 2000 and the piece of dump roof fell in and will not hold up.

I can't say for sure why Clam uses email, but I do the same thing with my guide service. It is much easier to track and keep track of things via email than it is via phone and I can only imagine that is why Clam does it too. With the increase in sales from all the new product lines and the holidays, coupled with holiday time off, Clam customer service is overloaded. I can assure you that the customer service reps are doing their best. To take one from the Kung my-mom-sees-this series...patience grasshopper. You will be taken care of.

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amateurfishing Grand Master

amateurfishing

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when they stopped @ my front door to personally deliver screws for auger that were not put in tight enough originally they told me 4 cs reps getting over 200 emails/day plus phone calls. they are VERY busy! and that was 2 weeks b4 Christmas, but I promise you that you are not forgotten & just a number to them.

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ClownColor Mentor

ClownColor

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when they stopped @ my front door to personally deliver screws for auger that were not put in tight enough originally they told me 4 cs reps getting over 200 emails/day plus phone calls. they are VERY busy! and that was 2 weeks b4 Christmas, but I promise you that you are not forgotten & just a number to them.

Hmmmm...either they should beef up quality control or add some more customer service reps.

Sounds like they are definitely doing good on customer service though and its a good start.

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FishinFools Rising Star

FishinFools

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I am waiting on some replacement support arms for my Clam shelter. BEEN WAITING 13 DAYS NOW. It's not like I live in Florida. I should have just driven 30 minutes and bought them. (do they have a physical "store"?)

Got a Spee Dee delivery tracking number, which they do not recognize.

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