Ice team small sticker

[Dock Boy]

hey guys maybe someone here can help me out with this. I tried to order an Ice Team sticker to put on my ice fishing sled. The cost on the sticker is $1.99 for members. The problem is the shipping is $13.00. Does anyone have access to one of the smaller stickers? I think they are 5x7 or something like that. Any help is appreciated!!

[Matt Johnson]

Where are you located? That shipping seems very high... just want to make sure the order didn't get messed up at all...

I also know how to get you some decals

[Dock Boy]

I put my zip code in which is 56669. I live on Lake Kabetogama near International Falls. I like the sounds of "I also know how to get you some decals"

[Dock Boy]

I contacted clam last night via there email contact on the HSOforum. Here is the response I got. Good Morning,

Thank you for contacting Clam. My name is Yolanda R. and I will be assisting you .

I sincerely apologize for the inconvenience this may have caused. We have no way of changing or discounting shipping charges being that the shipping chargers Are not determined by Clam but buy the shipping company.

If you have any further questions or concerns simply reply to this mail and I will gladly assist you.

We appreciate your business and value you as a Clam Customer.

I run a resort near International Falls. I just sent 3 life jackets from Border Boxes in I Falls to White Bear Lake for $15.00 including the cost of the box. Seems to me a 5x7 sticker would fit in an envelope with a couple of stamps. Seems like the carrier is taking advantage. I will have to look elsewhere for the sticker.

[Hawg]

What's that tell you in case you need parts for one of their products. Very poor on Clam's part.

[Rick G]

What's that tell you in case you need parts for one of their products. Very poor on Clam's part.

Clams service department is pretty good at what they do I would guess there is some sort of error somewhere, that seems pretty high to ship a sticker.

Give Matt a chance, I bet he can solve this issue.

[Jarrid Houston]

Agree hang tight, CLAM is second to none when helping out customers.

[Matt Johnson]

Please PM me your address... I will send you decals and I will also touch base with the customer service at Clam next week once I can get into the office again... sorry for the hassle on this, I will figure things out...

[dan z]

I had over nice experience with the same lady this week, needed a couple thumb tabs for the poles in the ice house they showed the next day with not a cent coming out of my pocket!

Thank you Yolanda!

[Dock Boy]

Thanks for the help Dice and Matt!! Great guys even though I have never met them!! If your ever in the Lake Kabetogama area don't hesitate to call Voyageur Park Lodge for updated fishing info or info about our wonderful area!! Thanks again

[MNCPRGUY]

When it comes to dealing with customer service centers, it can be frustrating no matter where you go. I have worked with Yolanda on numerous occasions and the first response I get is usually a standard company policy I'm sure. She is doing her job. Having said that, whenever the company response did not address my specific concern, the gang at Clam went out of their way to make it right. Be a good customer and you will get good customer service.

[Dock Boy]

Here is the latest response!

Good Morning ,

Thank you for contacting Clam,

I understand your concern I was able to get special permission to get them out to you at no charge.

If you will provide us with you mailing address I will be able to get you out the decals in the mail

My sincere apologies,

Yolanda R.

Customer Service

Clam Corporation

NEW OFFICE LOCATION (TEMPORARY)

12424 Ironwood Circle

Rogers MN. 55374

Email:[email protected]

Phone:763-231-4120

Fax:763-231-4121

www.clamoutdoors.com

[Matt Johnson]

I might find my way up to Kab for a few fish this winter

[Johnny_Magellan]

Head's up on the shipping charge. Sounds like it's just a "default" setting that doesn't take into account the size of what's being shipped.

In your case with the sticker, it didn't work as expected. But with most orders that can be much larger/bulkier such as shelter parts or accessories, it's not a bad shipping rate.

Just an FYI...