cat977 Posted April 22, 2012 Share Posted April 22, 2012 I just snapped my St Croix Premier rod 7 ft heavy on a sturgeon today is there a repair out there for a break like this it's out of warranty thanks for any help [img:left]http://www.facebook.com/photo.php?fbid=1...e=3&theater Quote Link to comment Share on other sites More sharing options...
harvey lee Posted April 23, 2012 Share Posted April 23, 2012 Are you the original owner of the rod?I see on St Croix's HSOforum that they have a 5 year and a lifetime warranty warranty.Not sure which fits you but it may be worth a call to St croix in regards to the lifetime warranty. Quote Link to comment Share on other sites More sharing options...
CAMAN Posted April 23, 2012 Share Posted April 23, 2012 The picture is not viewable, but will take a blind shot in the dark and say the rod is probably not repairable, but you are able to send it in and get a replacement for $50, even after warranty is up.Quote: St Croix SERVICE & WARRANTY POLICIESSILVER STAR SERVICE PLANThe fact that you’re reading this probably means you’ve got a damaged rod. Rest assured that our goal is to get you fishing with it again as soon as possible. Now, if you’re convinced that our error led to its demise and you know the warranty has not expired, then our Silver Star Plan is your best solution. Here’s how it works.1. Write a note explaining the problem. Send the note, a check for $20* and your entire rod to St. Croix. We suggest using our Discount Shipping Program, which is described elsewhere on this page.2. If your rod was damaged due to faulty workmanship, then of course we will cover the cost of the repair or replacement during the warranty period.3. However, if evidence indicates that the damage is due to an accident, normal wear or neglect, then we’ll advise you of the additional cost to repair or replace your rod.* The $20 s&h charge applies to shipments within the continental USA. The s&h charges for shipments to Alaska, Hawaii, and all other countries is $30 . The $30 fee for international shipments must be paid by credit card (VISA, MC, American Express, Discover). Checks from foreign banks are not accepted.GOLD STAR SERVICE PLANAhh..but what if you’re not registered as the original owner of the rod. Or your buddy stepped on your rod, or slammed it in a car door, or worse yet, used it to free a snag. No worries. St. Croix’s Gold Star Plan eliminates the uncertainty of a dubious warranty claim. Here’s what to do.1. Return your damaged rod to St. Croix. You can use our Discount Shipping Program to save money.2. Include a note requesting our Gold Star Service, along with a check for the Gold Star fee. Here are those fees:$50 for any rod in these series: TRIUMPH, PREMIER (all series), MOJO (all series), EYECON, PANFISH, RAGE, RIO SANTO, TIDEMASTER, WILD RIVER$75 for any rod in these series: AVID (all series), LEGEND (all series), IMPERIAL, BANK ROBBER, HIGH STICK DRIFTER3. Upon receipt of your rod, our Service Technician will determine whether to repair or replace your rod. Keep in mind we’ll chose to repair it when we can make it perform like new.4. That’s all there is to it. There’s no additional s&h charge for shipments within the continental USA. The s&h charge for shipments to Alaska, Hawaii, and all other countries is $30. The $30 fee for international shipments must be paid by credit card (VISA, MC, American Express, Discover). Checks from foreign banks are not accepted.GOLD STAR + UPGRADE PLANUnderstandably, you’re feeling pretty badly about your damaged `Croix. So why not make the best of a bad situation and treat yourself to that higher-performance model you’ve been dreaming about? With our Upgrade Plan, you receive a brand new rod with a fresh new warranty. Here’s how you do it:1. Return your damaged rod to St. Croix. You can use our Discount Shipping Program to save money.2. Include a check equal to the Gold Star fee (Either $50 or $75 – see above.), plus the cost difference between the price of your new rod and that of your damaged one. It’s best to telephone a St. Croix Customer Service Representative at 800-826-7042 (select Service Center), or e-mail at [email protected] for assistance in determining the exact price.3. That’s all there is to it. There’s no additional s&h charge for shipments within the continental USA. The s&h charge for shipments to Alaska, Hawaii, and all other countries is $30. The $30 fee for international shipments USA must be paid by credit card (VISA, MC, American Express, Discover). Checks from foreign banks are not accepted. Quote Link to comment Share on other sites More sharing options...
RawHog Posted April 23, 2012 Share Posted April 23, 2012 Once a piece of graphite breaks its unrepairable. St. Croix is always great with their warranty service, especially if it breaks while fighting a fish. Quote Link to comment Share on other sites More sharing options...
harvey lee Posted April 23, 2012 Share Posted April 23, 2012 I repaired one of my rods thats graphite and it has boated many eyes since in the past 3 years. It can be done depending on the location. Quote Link to comment Share on other sites More sharing options...
upnorth Posted April 23, 2012 Share Posted April 23, 2012 I have repaired a few also, it depends on where it broke and how fussy you are with the cosmetics. Quote Link to comment Share on other sites More sharing options...
cat977 Posted April 23, 2012 Author Share Posted April 23, 2012 Called St Croix today and there is no warranty left on it good thing is I only have to pay 50 bucks to get a new one instead of 200 Quote Link to comment Share on other sites More sharing options...
harvey lee Posted April 24, 2012 Share Posted April 24, 2012 Thats not bad at all. Quote Link to comment Share on other sites More sharing options...
upnorth Posted April 24, 2012 Share Posted April 24, 2012 St Croix treats their customers pretty well. Quote Link to comment Share on other sites More sharing options...
CAMAN Posted April 30, 2012 Share Posted April 30, 2012 Called St Croix today and there is no warranty left on it good thing is I only have to pay 50 bucks to get a new one instead of 200 Where are you buying St. Croix Premiers for $200? They should only be around $80-100. Quote Link to comment Share on other sites More sharing options...
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