pain in the rear getting rod building supplies

[bobbymalone]

First let me start out by saying mudhole and jann's are terrific companies, great communication, timely shipping, etc --- absolutely no complaints.

but those smaller online retailers selling some hard to find blanks and components..... arrrrgh....

took a week and a half plus two unanswered emails before company 1 sends me an email saying my order shipped. I mean really? It takes a week and a half for you to pull stuff off the shelf and stick it in a box? was it backordered? if it's backordered, fine.. that happens... but you could shoot me an email that says so. you know, like mudhole does within 24 hours of placing an order.

company number two is at the two week mark and three unanswered emails. I'm not talking about emails that say i will burn their warehouse down, i'm talking about emails that simply say, "I am wondering about the status of this order i made a week ago", "a week and half ago", "two weeks ago". of course their customer service phone number always gets and answering machine during regular business hours. I left one message on there too.

simple google searches of reviews for the latter company reveal they have quite the track record... I think the BBB has a substation set up across the street to handle all the complaints. should have checked that before ordering.

steam released and rant over. feel free to go about your day.

[pureinsanity]

Depending what I want, I will just order a blank and then bring it in to Midwest to outfit it with parts.

[rushing]

Midwest Rod n Reel in Prior lake can hook you up with most of what you'll ever need.

[harvey lee]

Totally agree Rob and the CS is great.

[Hardyboy]

Does anyone know of places in the North Metro other than Thorne Bros that may carry rod building supplies. I hear tons of good things about Thorne but every time im in there they either dont have what i need or i get the feeling like i wasnt invited. I usually just order my stuff but its nice to see it with your own eyes before buying. Sorry in advance if i hijacked the thread.

[k2bushpilot]

Hardyboy - sent you a PM.

[luckycrank]

not really north metro but wild river I have ordered from wild river in the past and promptness was excellent but i have never ordered blanks just supplies and such

[unfrozen]

I've heard other people with similar experiences with the supplier on the north end of town. Pureinsanity, rushing and harvey lee have given great advice. Granted, Midwest Rod and Reel isn't on the north end of town but you're going to get the customer service you're seeking. It's worth the trip to Prior Lake to visit with them. During the summer they're open Tuesdays, Thursdays and Saturday mornings or just call them if you need something.

[Hardyboy]

Thanks guys I appreciate the help !! I guess ill have to make a day trip out of it and go check out Prior Lake.

[harvey lee]

I am sure Bill and Al will take care of you. They're a good shop to say the least.

[pureinsanity]

Thanks guys I appreciate the help !! I guess ill have to make a day trip out of it and go check out Prior Lake.

If you know what you want call down there to make sure they have it. If they don't they will order it and let you know when its in.