broken rod!

[jloomis]

have a broken shimano crucial rod! where can i get it exchange at?

[PerchJerker]

I think you can only do an over-the-counter exchange for 90 days after purchase, and you need a copy of your receipt. Otherwise you are contacting Shimano and sending it in to them. I broke a Crucial last year but fortunately I was still barely in the 90 day window, and after some frantic searching was able to find my receipt.

[FishermanOnBoard]

Go to Thorn Bros in blaine off the 65. They can exchange it even without a receipt. I have done this many times without any issue. Call them first to make sure.

[goose89]

Thorne Bros has some of the best customer service out there, but I doubt you can just bring in a broken Crucial without a reciept and expect a new one. If they knew you or remember you buying it there, maybe....good luck.

Addendum: After reading some other posts related to this, I stand corrected. I'm gonna change "some of the best" to "THE best" customer service afer reading that. Looks like I know where I'm taking my Crucials or Compres if one breaks.

[Deitz Dittrich]

Contact shimano directly if you cant find a retailer to get it from.