Heard Something Kinda Funny Today

[Shack]

So, I get a call this morning from Geek Squad on an update with a warranty repair I have going with my Toshiba. I miss it and it goes to my voice mail. I call them back and say I am returning a phone call concerning an update with my laptop in for repair. The service "agent" replies:

"I am very sorry Sir, but I can not help you because all of our computers are down and I have no clue when they will be working again. Sorry!"

Now, before anyone calls out poor customer service here, this is beyond the case. I just found it funny and was wondering to myself 'Who fixes the Geek Squads computers'?

Warranty had been running out and hooked a right in on the last day several weeks back with a stress cracked in my screen bezel caused by a binding pivot/hinge. Ended up getting this Toshiba at Bestbuy and they use Geek Squad in house now. If you find you have a PC concern and have the privilege of having access to Geek Squard, their repair turn around time under warranty is at least half the time to send in to a manufacture like Toshiba. They shoot it to the central authorized repair center. Toshiba repair depot is in India some place and bet on a 2 month turn around if they do not loose it. Geek squad is about 2 weeks or less, even though they tell you 4 weeks.

[BobT]

[CAMAN]

'Who fixes the Geek Squads computers'?

They bring it to someone who can actually diagnose and fix a computer, instead of just replacing hardware until they get it right.

[zamboni]

Still wonder who cuts my barbers hair and who works on my dentists teeth.

[MN Mike]

Actually, Toshiba has a repair center right here in MN ( comparinc ), we have used it countless times because of the no fault and regular factory warranty sold with Toshiba laptops ( I swear some people could ruin a iron anvil ), they have a blazing fast turn around time and I can honestly say I don't think we waited more than 4 days for a laptop to return and most times had the laptop back in 2 days, UPS shipping time included.

None of the laptops they repaired were bought thru Best Buy though.

Mike

[upnorth]

There are many places to go for support other than Geek Squad. Most of the local PC joints will have a better support team than the Geek Sqaud.

As far as to where Best Buy goes for support for their main system support? Not the Geek Squad! They will have a staff of 3rd level support folks that keep their computer systems up and running. When you call some place and they say there computers are all down, it is not the PC that they are sitting at won't boot up, it is the system than they connect to that actually has the data they use is down. Could be anything from a crashed server, to a bad switch, faulty router, or someone changed a rule in a firewall. For the most part they wouldn't even give the geeks squad the password to the router, server, firewall, or switch!!

[pureinsanity]

Geeksquad is a joke. I had a buddy who went to school for Computer Science, and knew more about computers than anyone person there. They are trained to do things one way and one way only.

as if any of you have heard of their pitch they have to run this diagnostic first, and than this diagnostic before they can troubleshoot any issue! EVEN if you know the issue.

a friend of mine had a hard drive failure and I went with him to best buy (where he bought it) to make sure he wasn't getting ripped off.

I told them the issue and that I had tested the drive! they still refused to listen to me and told him they needed to run all these diagnostics which ran up to about 180$ or so. instead of going through them we got a new hard drive and I copied what I could over for him and its worked since.

as for Toshiba service if it takes that long that sucks! Dell is FAST. I called in about a repair issue with 7 days of my 3 year warranty running out. I had a box at my door the next day (overnight shipping) and they also sent it back to them over night. I recieved my computer back in less than 7 days.