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Eskimo Customer Service!! Rave

RJMOEN

By RJMOEN
in Ice Fishing

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RJMOEN Enthusiast

RJMOEN

Posted
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Bought a Quickfish 3 in late november. Was out a couple days ago and the top support poles and the hand loop pulled(fell) out of the fabric. Not an utter failure, can still be used...just a pain for a 2 month old product. Emailed Eskimo around 2am last night...received a phone call from one rep and an email as well promptly this morning. Said they are completely out but will replace next September when the new ones come out...our I can return to store. Brand new popup next year...sold!! Way to go Eskimo. I would have been happy with a cheap solution if they had one...Thanks for stepping it up a notch. Stoked!!!

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jBohmer Community Regular

jBohmer

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I have ordered through their HSOforum a couple of times. Exactly what I ordered has been sitting on my desk the day after I made the order each time(my office is in Minneapolis). I have to order something else from them soon for my auger. I am going to set my watch after I confirm my order this time and see how long it takes. Update to come in a week or so.

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mixxedbagg Veteran

mixxedbagg

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I bought the Quick Fish 4 recently and when I used the backpack straps, one of them disintegrated. I took it back to Glen's, they gave me another bag, and one of the shoulder straps on THAT one fell apart on my way out the door. They said they'd have it sewn up and reinforced for me. I was glad Glen's (not exactly Eskimo) was willing to fix it, but the bags are pretty lousy.

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fire29 Collaborator

fire29

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Nice job Eskimo!!! I have an Eskimo quick fish 3 and love it. Hearing this makes a guy feel good about the product he uses. Unlike another fishhouse company that is on the complete other end of the spectrum. {The blue ones} That is the problem these days, no one will admit they are wrong and simply fix the problem anymore.

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BizzityB Contributor

BizzityB

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Anyone have any problems with there Augers? Mine is a year old and I have the Z71 Shark with the Viper engine drilled seven holes in a row got half way through the eighth and the Auger stopped spinning and can here a lot of grinding? any ideas on this?

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