Interferance issue ???

[fishtrap3]

First off I have my phone, internet, and tv, thru my phone company... When ever my daughter uses her laptop it messes up all the tv's in the house. Kinda makes the screen boxie in spots, kinda like sun spots I guess. I have a linksys router recomended by phone company. I also have issues with the tv's freezing and black screening on me when the laptop isnt being used..

Any ideas, phone company has changed set top boxes a couple times, to no avail. They dont seem to know what the problem is or wont admit they are having problems with there system..

[spearchucker]

Sounds like their is a problem with the signal coming into your house from the phone company if a new box doesn't help. Who is the company?

[pureinsanity]

Sounds like DSL

[delcecchi]

Isn't "phone company tv" really DirectTV or Dish?

[pureinsanity]

Isn't "phone company tv" really DirectTV or Dish?

yes typically satellite, and DSL. With filters, multifunctional modems, ect

[Valv]

Fred, I have bad news for you (and for me, now) I have same issue here 2 miles down the road.

2 months ago I had Lonsdale telco install their package DSL TV and I have same issues, whenever somebody browse internet the TV quality takes a dump, same spots, freezes, etc. I think they will need to use a second fiber line to separate the delivery, and resolve the problem but you know....they never will. I am ready to pull the plug and remove the package.

Even the technician that installed the system noticed it, and was wondering about it. He unplugged the router and all was fine. Later on I tried other routers, and also I tried to use my router built in 4 port switch but I had no change. I think DirectTV or Dish are the only options for us at this point.

Heck I am ready to cancel my landline phone, all we use it is for internet DSL.

[pureinsanity]

You should be able to argue your way out of your contract if the techs even notice it!!!

[Jim Almquist]

Sure sounds like your data(Internet) is using so much bandwidth that it is corrupting your signal quality. It sounds like it is not setup right or it will never work because you just don't have enough bandwidth for everything.

Time for both of you to start squeaking with hopes of getting some grease

Good Luck

[fishtrap3]

Been in a number of times to complain, nothing ever works... Looks like I will be getting ahold of Dish network. Kinda a bummer as it was cheaper to have it all in a package!!!

[fishtrap3]

Fred, I have bad news for you (and for me, now) I have same issue here 2 miles down the road.

2 months ago I had Lonsdale telco install their package DSL TV and I have same issues, whenever somebody browse internet the TV quality takes a dump, same spots, freezes, etc. I think they will need to use a second fiber line to separate the delivery, and resolve the problem but you know....they never will. I am ready to pull the plug and remove the package.

Even the technician that installed the system noticed it, and was wondering about it. He unplugged the router and all was fine. Later on I tried other routers, and also I tried to use my router built in 4 port switch but I had no change. I think DirectTV or Dish are the only options for us at this point.

Heck I am ready to cancel my landline phone, all we use it is for internet DSL.

So if you get rid of it how will you have the internet?

[upnorth]

Most likely interference of signals or they can only squeeze so many bits down the wire. Ask them if they can enable QoS?

[delcecchi]

They are sending the tv signal down the phone line with like ADSL or something? That's different. I've never heard of that.

[upnorth]

Maybe if it digital tv? I really don't know what kind of protocols they use for that. But if it digital, QoS would help.

[fishtrap3]

All I know is they ran fiber optic last spring i believe. I am not sure if they have everything ran thru the fiber or not.

[spearchucker]

All I know is they ran fiber optic last spring i believe. I am not sure if they have everything ran thru the fiber or not.

Is this Jaguar that you have?

[Valv]

I don't know what we have but I agree it seems to me they are delivering too much over a single line, or they don't have the correct hardware. Bandwidth is the issue.

I have a service tech coming wednesday, we'll see what he says it's the solution.

Unfortunately I will have to keep the system or I won't have any DSL. The local company here has it set up so nobody else can come in and compete, we have a small monopoly.

[spearchucker]

What is the company name? Jaguar or something else?

[Valv]

Lonsdale Telco

[pureinsanity]

there has to be more options than just that in Lonsdale!

[fishtrap3]

there has to be more options than just that in Lonsdale!

If we lived in town yes, but we are out in the country.. About 5-7 miles.

[fishtrap3]

I don't know what we have but I agree it seems to me they are delivering too much over a single line, or they don't have the correct hardware. Bandwidth is the issue.

I have a service tech coming wednesday, we'll see what he says it's the solution.

Unfortunately I will have to keep the system or I won't have any DSL. The local company here has it set up so nobody else can come in and compete, we have a small monopoly.

Val, let me know if they get things working for you, So I can start back on them again.

[delcecchi]

I just looked at their web site and they talk about "ip tv" so I think that means it is digital over the wire, or fiber.

[Valv]

Yes it is, TV over IP with fiber.

There is a fiberoptic line coming to the house. From the modem, a cat5 brings signal inside the home and to a cheap 4 port switch. 1 port goes to DSL router (wireless or wired type) for internet access, the other 2 or 3 ports go to each TV receiver box set (hardwired), then to the TV. If I disconnect the wire input to the router, I (and Fred too) get clear HD picture on TV. As soon the router gets plugged back in the bandwidth used by PCs and phones drops TV quality to a crawl.

[upnorth]

If it is IP QoS will do the trick, QoS simply acts as a traffic cop to hold back certain types of packets and let other pass. The only hitch is the devices have to tag their packets as to what type they are. And believe me some devices you think would don't. Most any router that they would have at their head end would be able to deal with QoS. Ask them about it.

[delcecchi]

If they have fiber to the house they should have enough bandwidth available to run a computer and tv and phone. If it is fiber it isn't dsl, it is regular digital like OC-3 or one of those.

Something isn't right. Not enough signal or a bad receiver or something. I will be interested in what the tech says.