Powell Auto Sales-Bigfork

[PEATMOSS]

About a month ago,I purchased a 2003 Chevy Pickup from Powell Auto Sales in Bigfork. The rig had only 68k miles on it and appeared to be in outstanding condition. I test drove it and checked everything I could think of and found no problems. The price was almost 2 grand under NADA book. The truck had a one month/1000 mile warranty.

I decided that seemed fair for a rig 8 yrs old. When I sat down to do the paperwork to complete my purchase, I asked about the warranty and was told that it was their standard practice to offer this short warranty, but I was assured that "we want you to be happy and we'll treat you fairly if anything happens". I was skeptical, but the deal seemed fair.

I drove the truck quite a bit the first few weeks and quicklypassed the 1000 miles. At about 1500 miles, I noticed a nasty noise when I shifted. I called Powells' and advised that I should bring it in soon and they would take a look at it. The next day, I drove over to Deer River. As I drove into town and downshifted the gears just started grinding. Shortly, I couldnt shift into any gear.

I called Powells' from Deer River and talked to the owner about my situation. Here is how "fairly" I was treated.....

Powells' had my truck towed all the way from Deer River to Bigfork and paid the tow bill in full. They gave me a loaner car with no resrictions on mileage and offered to let me use the owners personal truck for bough picking if I needed it. They began repairs the next day and found problems with the transfer case. Instead of tinkering with it, they removed it and replaced it with a new one. Repairs were completed in 2 days total. My cost....NOTHING.

For those not familiar with Powells', they are a very small dealership. Not a huge selection of vehicles, but perhaps the most straightforward, honest and decent dealership I've ever done business with. Well worth the drive for anyone looking to buy a decent used vehicle.

[Northlander]

Nice to hear there are still shops like that!

[pulleye16]

Thats a great story! I love loyalty and when I'm looking for a new vehicle I'll be sure to at least givem' a look next time!

[Jim Almquist]

Thank for the heads up on what a honest shop they have up there.

[efgh]

I would bet many $ you will be a repeat cutomer of Powell,s. Worth the drive if they have a veical you want.

[paceman]

Wow that is amazing service!