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new WiFi thermostat problems

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I just put in a new furnace, and paid 300 bucks for a WiFi thermostat, so I could monitor my house temp when I am away. its a honeywell T6 pro. problem is I cannot get this into my cell, it did connect to my home WiFi, but for some stupid reason it cannot finish and get into the app on my phone. I tryed many times, after reading and watching instructions. I give up, its not going to work. anyone have this issue or been through this? any tips?

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