Apple Customer Service

[Ufatz]

I'm not really adept at computer things and don't usually even do product reviews usually but I must tell you about yesterday's experience with Apple Support.  I was having a slight problem,   erratic behavior and couple other things with a new iPhone for my wife. Contacted Apple Support and spoke first to a friendly and helpful young woman who soon concluded the problem was a little over her head. Instead of just telling me to take a hike she said let me put my friend Bartholomew on the line (not his name) and for the next 45 minutes we went all through that phone using Mac and my wife's Mac and ultimately fixed it all.  Throughout this call I was able to understand them clearly and they were patient and willing to go as far as it took to get the job done.

I must say,   and I do not mean to offend anyone,  that it was so refreshing to speak to these helpful people without having to ask them over and over again to REPEAT what they said.

We are Apple folks, even down to the wireless routers around the compound, and I can see no reason to ever change.  I hope your experience is as perfect as ours.

 

[ozzie]

Always nice when a companies customer service is friendly and helpful!!