Marcum Customer Service

[minnangler]

I purchased a VP-1 Pro on 02-13-12 and on the second trip out it slide forward towards the hole and broke the transducer arm. I don't expect marcum to buy me a new one as it really wasn't there fault, but it has been an issue before with other people. I have registered my unit on line and tried to contact them two times through there web site and no one has ever emailed me back. I have heard many GREAT things about there customer service and this was a big factor in my purchasing a marcum unit. I just want to know where I can purchase a replacement arm. Any one have any ideas?? Thanks for your help!

[cam white]

I e-mailed them about the rubber on the transducer splitting open, they e-mailed me back late in the day... don't panic, they will get back to you and make it right.

[Brad B]

Minnangler,

you can order a replacement arm right from their HSOforum. just go to the parts section.

[Esox_Magnum]

I have found with any CS a phone call gets faster and better results than an E Mail....

[fsnrod]

Phone call is the way to go that's for sure.

[dfeste]

I have had one customer service experience with Marcum and because of it I will never buy another brand of ice fishing electronics. Awesome is an understatement. As noted above, it started with a phone call. Always try phone contact first.