Jackpine Rob Posted February 19, 2012 Share Posted February 19, 2012 I stopped by the Customer Service in Big Lake to have my auger looked at, fully expecting to be leaving it there for fixing/adjustment for days if not weeks.The fellow took my auger in the back room, made a few adjustments, fired it up, and I was walking out the door 10 minutes later a surprised and happy fisherman. Even better - no charge for the adjustments. They've got themselves a long-term customer! Quote Link to comment Share on other sites More sharing options...
monstermoose78 Posted February 21, 2012 Share Posted February 21, 2012 It sure is nice going there Quote Link to comment Share on other sites More sharing options...
Scott M Posted February 23, 2012 Share Posted February 23, 2012 Pretty typical. They set the gold standard for customer service. I sent an email with an R&D idea/question last week, and they autoreplied that they get a lot of emails during the winter so don't expect anything for 24 hours. (My expectations were to hear from them within a week! ) Well, about 6 hours later a tech person calls and leaves me a voicemail. I've experienced enough great customer service, seen enough good service while there, and heard enough good things that as long as I live within two hours of Big Lake and that place stays open, they have my business. And I just moved onto a Solo so that gives me piece of mind. For the record, the reason Ive been in there in the past wasn't for service, I just wanted them to change out my blades - they give you the best rate, and they usually have good tips and can examine pitch and other tweaks that I can't. Great Minnesota Company. Quote Link to comment Share on other sites More sharing options...
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