Question about lowrance customer service????

[frabillfisher]

MY lowrance ifinder pro quit this summer and i finally sent it in and got it back in great time...also got a new unit but all my waypoints got deleted on it!?!?!...isint there someway they can reload these waypoints?Im venting for now untill monday when they open back up man thats a few years of hard work and my best spots....Has anyone else had a problem like this??>

[nluchau]

It really depends on what the problem was I guess. Call em up and ask what the problem was and why there wasn't a way to save the waypoint's. Maybe they assumed you had them downloaded on your pc or something (if thats possible on that specific GPS) I dont know.

Another example would be a computer. You've had it for 6 months and have all your photos, music, and programs and all of a sudden it doesn't boot up because the hard drive crashes. Sometimes info is recoverable but often times its not.

Sorry about you losing your waypoints. It sucks but it happens whether we like it or not.

[Bob_D]

Nope......They don't back up your data. If you want your data saved, you need to do it yourself. I back mine up a couple times a year, if I add new waypoints.

[frabillfisher]

Well the thing was only the lcd screen quit working on it...i geuss they had to replace the whole unit..?..But i would think my waypoints would still be there on the other unit?

[nluchau]

Maybe give em a call and see what they can do. Worst thing they can say is no. Unless your old GPS is flashed now.

[iffwalleyes]

I doubt that you will have any luck getting the info. But is it worth a shot. But usually that is something you have to request from them and they really don't like to do it.