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Broken Jason Mitchell Walleye Rod

laportian

By laportian
in Ice Fishing

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laportian Community Regular

laportian

Posted
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Just wondering if Clam will replace a new 28 inch Jason Mitchell Walleye Rod. I bought it two Sundays ago and finally bought a reel for it the other day. Well I went trout fishing today and I finally got to use it. I iced a couple 18 to 20 in trout with it then I hooked my 3rd or fourth fish and as I was pulling out of the hole the rod broke at the second guide from the tip? Is this a defect and would a three pound trout be enough to break a rod swinging it up and out of the hole. The rod also had the rod tip guide off from the rest of them. Would that cause any problems? I bought it up at timberline in blackduck and can't remember off hand where my receipt is. If I can't find this am I SOL? Is clam's customer service good?

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harvey lee Grand Master

harvey lee

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Yes, Clam has great Customer Service. I would call Clam and explain what happened, must guess is, they will take care of you.

I do not know what happened but I do not believe I would lift a trout out of a hole like you did with any rod for walleyes. I always bend over and grab the fish, about eveything but gills so the end of the rod does not get stressed too much.

I use trout rods for trout and I still do not lift them and stress the rod like you did.

Not saying one cannot do it the way you did but I would think that is pushing the limits of a rod blank.

Hope you get this addressed in your favor.

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amateurfishing Grand Master

amateurfishing

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i had JM spring bobber rods do exact same thing. yes they have a 1 year warranty. for my issues i had to email them a copy of my receipt & each time and brand new one was sent free of charge. a receipt was needed so if you cannot find it, hopefully u paid with a bank card & not cash you can round up a back up somehow. first thing to do would be to contact them, tell them your rod broke, & ask if they will replace it. Let them tell you what proof they want and go from there.

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Fishin4fun_MN Community Regular

Fishin4fun_MN

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I have a Clam Tru Blue and have had not trouble. I like it and was looking at getting a couple more Clam rods. I was thinking about getting a Genz Split Handle and a Mitchell Meat Stick. After hearing all the bad from everyone on the forums I am glad I switched brands too. I have heard of several of their rods breaking there over the last few years. I am a fan of Clam but think I will stick to shelters, accessories, and clothing.

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laportian Community Regular

laportian

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Just a quick update on my progress. I went to Blackduck on Sunday, on my way up to fish Red, and got a receipt from Timberline Sports. I bought the rod on Dec. 30th, paid cash, and I did not get a receipt. The guys at Timberline were cool and gave me a receipt. So I call Clam yesterday in the morning and spoke to a nice enough lady. She told me she would get me the warranty info I needed to get started on this by email. It had not come by the time I left work yesterday so I emailed them thinking maybe she just didn't get my email address correct. I still have not recieved word from them.

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laportian Community Regular

laportian

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Still no word from Clam. It has been since Monday morning since I spoke to customer service. They only asked for my email address and said they would send me the warranty info. Should I be worried? Seems like a long time if all they had to do was email me. I also emailed then that same afternoon with my email address in case they might have gotten it messed up.

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Johnny_Magellan Explorer

Johnny_Magellan

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Right now is the busiest time of year for Customer Service, Laportian.

I work at Clam, myself.-Not in CS, but in Engineering. I'll swing by the gals in a little bit and hit them up about your e-mail. Nobody likes to wait. But they're swamped with calls and emails from everyone with a missing nut on their shelter, to people that want to know how to spool line on our Spooler reels.

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laportian Community Regular

laportian

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Thanks for the reassurance. I'm a clam fan all the way. I dig that they are Minnesota outfit and I own and use alot of clam products. From my bibs and gloves to my portable I really like clam products. I have never had a problem with any clam product until this JM rod broke.

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