Vexilar customer service

[wishing for walleyes]

Just a big thumbs up for vexilar customer service. I have a 2 year old tri-beam transducer that went bad. They replaced it free of charge. The transducer was at my door step 2 days after I sent them the bad one.

[southender]

They have rebuilt my fl-8 twice. My fault both times. All i will say is, a fl-8 is not made to go 60mph in an upside down otter.

[TLH713]

I broke one of the tackle box brackets off of my ultra pack on my FL20 and wrote their customer service department that I would like to purchase a set of them. They said absolutely not! I received a set 2 days later in the mail, no charge. Great customer service as far as I'm concerned. It was my fault it broke and they never even questioned it!

[Rebeleye]

A few years ago I purchased one of their Cold Snap parka's. The patch started peeling off the back, so I emailed them. They were honest and said the reason they chose not to stitch them on was because they didn't want to mess up the water resistance. I can live with that.

A few days later I received a box from Vex with a few accessories inside, didn't expect anything from them. Thumbs up.

[cableguy2]

I was setting up my cousin's vex up by his hole unzipped the bag next to the hole and his new charger fell into the lake. I was trying to find the factory charger in the store, 1st trip with his new flasher so I wanted to replace like for like. No stores had it so I called Vexilar and they said they would send me one for free, I had them ship it directly to my cousin in Indiana.

[wishing for walleyes]

Hard to beat this kind of customer service.

[TLH713]

Hard to beat this kind of customer service.

And that is why I own an FL8SE Pro Pack, FL20 Ultra Pack, Fish Phone, Cold Snap Parka, bibs, & sweatshirt. They have been nothing but great with service, and super fast when you need something from them...most of the time with no charge it seems!