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StrikeMaster's Customer service is the best

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Just got back from StrikeMaster.

The issue I had was there are 2 gussets that are welded from the cutting head up to the shaft to support the cutting head. One of the supports had a clean break in it. Looked like it was cut exactly in 2. NO idea how that happened. Stress crack maybe, we will never know.

They set the pitch correctly and I am going to weld the gusset back where it was set by the shop and I will be golden. Freak break but noone to blame but the steel.

While there, they noticed my t handle that is attached to my starter pull rope was damaged or broke a little on one end so they gave me a new one to put on. I had also cut the rubber bungee that holds the blade cover on and was using a bungee strap I had. They put a new one of those on also.

Brought me the auger and there was no charge,

The reps were as friendly as can be and got right on the job.


Not sure how one beats that CS at all.

Thanks StrikeMaster.

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