Guess who got their Marcum back?!

[hovermn]

Yup, that's me! I bought an LX-5 the first year they came out. In the heart of Ice fishing season, it started to get a little noisy, but I just couldn't bring myself to send it in because it works so sweet! Of course, I forgot about it in the off season, and come next ice season, I remembered again. Again, couldn't bring myself to send it in. Okay, on to a few days ago.

I just installed a puck ducer on my bow mount and plan on using the LX-5 for the first time in open water on Mille Lacs next weekend. Again, remembering the noise, I figured FINALLY I'd have time to send it in before I'd need it, but was a little concerned that I wouldn't have it for the trip. Tuesday, Sept. 11, I called Marcum and got an Auth. return number from them. The Marcum was packaged up and at the post office at 3:45 that afternoon. Today, Sept. 13, it was sitting on my door step! They did a few things to it, all free of charge, and even shipped it back on them! Unbelieveable customer service! They truely are first rate guys over there. As if the LX-3 and 5 weren't enough, they've won a customer for life after this!

Just thought I'd share this little experience.

[LMITOUT]

Wow! Hard to beat that service.

[BoxMN]

Hoverman,

I had the same experience. Mine was a bit noisy and the NBT light wasn't coming on, but it still worked. I sent mine in a on Tuesday (shipped Tuesday Fedex ground for $5, must have arrived late the next day, Weds.) after talking to Jon in customer/tech service. It was back on my doorstep by Friday morning!!! He said the brushes were bad for some reason, and fixed it up perfect!

Kudos to Jon and Marcum customer service! Another fan for life here.