Kudos to Eskimo

[SteveWilson]

I would like to extend customer service kudos to Ron Hendrickson of Ardisam for going above and beyond. I bought an Eskimo Ice Auger (Shark) at the show and it started the first try. However, it wouldn't start again later when I was showing my wife how to use it; nothing, nada, zip, wasn't going to start (I tried a bunch of stuff, I think the magneto was bad). Anyhow, I called up Eskimo and explained my situation and Ron Hendrickson asked where I lived and he brought down a replacement power unit to my house that night. New power unit works great. I just thought I would take a minute to thank Ron publicly.

[thordoggydog]

That is great! Have you had a chance to drill any holes with it yet? How does it work? Did you get the curved or the straight blades?

[Dan Wood]

wow, now that is great customer service! I think you'll be happy with that Shark, those are very nice!

[Kodiak]

how come this year you can buy Eskimo brand augers everywhere ie fleet farm, gander, and various smaller stores? Before they werent around that much in the stores if any at all.

[iffwalleyes]

New designs and the have improved making them more popular. They have slowly been coming around in more stores the last couple years.