Otter Customer Service A+

[Northlander]

I had a bit of a accident with my Mag Lodge. Ya I backed my boat into it when it layed on the garage floor.

To make a long story short a bent the pole bracket on 1 side pretty bad and put a few 1" holes in the canvas.

I had earlier in the winter broken a weld on my seat bracket and it popped whenever I moved on my seat.

Well yesterday I called Kevin at Otter and told him of my problems and he ordered me 2 pole brackets, a seat bracket and 2 canvas patch kits. He said I should have it in a few days or so.

Well this morning I woke up and in my front door is the package from Otter. Yes in less than a day they shipped me my goods! Now thats customer service people. With service like that from guys like Kevin and his crew I will surely be a Otter Icehouse owner for many many years to come.

Thanks Kevin and the great crew at OTTER.

[Early Riser]

I agree. I had a few poles that weren't sliding as well as I expected them to. Mandy at Otter had the new ones sitting at my door the next day. Great job Otter!

[Tyler Holm]

I had an excellent experience with Otter as well. Earlier this ice season I purchased two of the otter rod holders and installed them on my medium cabin Otter shack. A few weeks ago I broke one of the rod holders (well the hinged rivet snapped) and they sent a new one right away. Great service! It’s awesome service like that which keeps me buying more and more of their exceptional products.

[SomethingFishy*]

I have an Otter Lodge fish house that I purchased in January and upon cleanup the other day i noticed that the canvas was seperating at the front underneath the door were the velro attaches.

I contacted Otter via E-mail and am superbly impressed. They immediately asked if I could bring in the canvas so they could replace it, I was not sure when my next available day was and the said no problem we'll ship it out and send a call tag so that the old canvas can be picked up.

This was my first Otter product, they just guaranteed that when I purchase my single man house in the fall it will be from Otter.

I recieved my new canvas in record time.

Thanks, for the great service.