Thank You Pure Fishing Reps!

[dsludge]

I need to thank Lance and Bruce from the Pure Fishing Booth at this year's Muskie Expo.

Almost exactly one year ago, I purchased an Abu Garcia Big Game 7000 HSN at the Blaine Minnesota Muskie Expo. I was sold on it's speedy line retrieve and the longer handle and decided to give it a try.

The Big Game reel broke down twice last season, the spool just "froze up" during retrieve. The first time the reel "froze up" it was repaired at the local authorized Abu Garcia service center, Minnetonka Outdoors. The following week, after about 200 casts, the Big Game reel froze again - right when a muskie hit a big spinner-bait! The new Big Game 7000 Abu Garcia reel resulted in a lost fish, a lost spinner in the milfoil, and fishing frustration.

I sent it back to Pure Fishing in November 2004, asking that it be replaced with a different model. I considered the reel to be defective and inferior, it froze up twice during retrieve in one season. The reel was sent back to me, "repaired?" again.

I liked the reel when it functioned but I thought the reel didn't measure up to the extraordinary performance and superior quality that I had come to expect from Abu Garcia products.

Many thanks to Lance and Bruce who finally rectified the situation by exchanging the defective reel with my favorite model, the 6500 C4. They were professional and courteous. They provided the support I had come to expect from Abu Garcia and renewed both my confidence and my loyalty.

I hope the "solution" to the problem with the narrow Big Game reel is found soon so I may purchase one again. I noticed that there was not a single BG7000HSN on display or available at the show. I did see that the larger profile Big Game reel was still for sale.

Avid Muskie Fisherman,

dsludge