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Fantastic Customer Service!!!


dougr1969

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Huge thank you to Versa Electronics/Marcum Technologies for Outstanding Customer Service. I was looking for a LX3tc last year and everyone was out of stock so I called Marcum and one of the techs put me in touch with one of their direct reps. I ended up buying one and have been very pleased. Last weekend I noticed it was losing the bottom signal and one of my buddies mentioned that he thought the motor might be going bad. Yesterday I drove out to New Hope to find out how much it would cost to replace/get fixed. Chris Hanson (tech) looked at my unit and immediately said it looks like the motor is bad. He then asked me if I had 20 minutes, I said I did (assuming we had to do paperwork or talk pricing). After 15 minutes had passed he came back out with my unit stating that they had put a brand new motor in it AND replaced my DCS charger indicator which was going bad. All for NO CHARGE! I was amazed. it makes me feel really good knowing that I am spending my money with a company that appreciates my business. Thanks Marcum!!

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That is impressive. I really don't think I'll ever be in the market for a flasher, but I will keep them in mind if I ever start looking at cameras.

I've decided that I really want to use my money like votes (would ideally be used). If I like what you're doing I'll give you my business, even if it means a markup (within reason).

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