Team Otter

[ICE_KING]

So i went out fishing for opener(laker) and hit a bit of a snag...! While setting up i tore a huge hole along the seam in my otter lodge, i know they have excellent customer service but it sure is taking a long time to hear back. From your guys experience would they be willing to get me a new canvas or am i going to have to buy one? From all the good talks ive had with them in the past i would have thought they would have jumped on this and got me a new canvas by now... The thing is only like less than two years old and ive been very impressed lately with quality. Any help?

[grousehunter]

I've been waiting to hear back from them for a week now... I also always heard of the good customer service, but you would think even if they could not do anything for me I would get an phone call or email back explaining it to me.

[Jim Almquist]

He guys don't wait for a e-mail call them up at and talk to them.

I really don't think that they will help you for free(self inflected wounds) but they can fix or repair and they are reasonable.

Call Toll Free....1-877-GO-OTTER

[Northlander]

I know a lot of their people are at a trade show this week. Try them on Monday they should all be back by then. They will answer e-mails asap then Im sure. A call would be better than a e-mail because Im sure they will be playing catch up.