Help with Navionics and Elite 5 please

[BoxMN]

Hi all,

I need some help. Have brand new Navionics North, just bought last night. I did the update through their site, using their usb plug, all shows up fine on the PC "App". All seemed good.

Put it into Elite 5 (just brand new from Lowrance "upgrade" from non working unit). And this is what I get: see image.

The lake area is all blocky blue, no matter what I zoom to. I did select "Navionics" as you can see in the image as well.

What am I doing wrong? I will assume it is user error (though I have had Navionics for years, and Lakmaster, and several GPS units, and even work in the tech field... go figure...) but this very frustrating.

Did the update go bad? It took forever to do.

Wanted to have it working for a trip my brother and I am going on tomorrow. Would have been fine if the stoopid elite5 would take SD because we have two Navionics chips in SD that were working until our other units went the heck.... another storry for another time

Thanks for any help you can give. (ps posted this elsewhere as well to try to get emergency help)

-Box

[Jnoel - Navionics Rep]

(just brand new from Lowrance "upgrade" from non working unit). Not sure what this means. but the most current software from lowrance is Elite-5 DSI, Elite-5, Elite-5m and Elite-5m Baja (worldwide) 03/01/12 3.5.0 3.8MB. Just pulled it off of there web site. All eles fails call Navionics at 800-848.5896. They are there from 8:30-4:30 EST and they speak english. Sounds like Boston.

[BoxMN]

Thanks Jnoel. Our unit is firmware 3.6.0 so it is even newer than they have posted.

BTW - We got the unit FROM Lowrance after they wouldn't fix an older unit for us, but give us a special rate on a current model... So it came from Lowrance directly, that is what I meant by "upgrade".

Will need to call Nav, as the update I did seems to be the issue from what we can tell. Thanks for info!

[BoxMN]

Just wanted to update those interested - it is all working now!

Had to update the Navionics "World" software (it does the updating of chips) and then restart Windows, and then update the chip itself.

My first two attempts did not put all the files in the chip for some reason. Now working like a champ. Kudos to Navionics, as the steps I was given today worked as instructed. (They had a new "World" update last night, maybe that was it...)

Thanks for your input here, I appreciate it!