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Marcum customer service


Hafnutz

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I had a question about charging the battery on my Marcum VX-1 that I just bought. I sent an e-mail to the Marcum Customer Service dept. Within 5 minutes I had an answer. It's Sunday night at almost 10:00 P.M. Now that's what I call service!!!

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was leaving for LOW on friday so i thought i'd charge my marcum thursday night but come to find out it wasnt taking a charge. knew it wasnt the battery because it was brand new. called them late thursday night left message and i got a call 11am friday. told me to do a home test and found out it was my transformer plug (part that plugs into wall) was shot. gave my addy and said it'll be there next week. i just used buddies vex charger while at LOW. yeah, i got some [PoorWordUsage] about that.(the old chevy VS ford deal)

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I had the same experience. My ducer had gone bad. I sent an e-mail to Marcum and got a quick response back. I called and spoke to Mr. Jon Marshall and within just a few days the ducer arrived. There was a typo in the packing list and I sent Jon another e-mail and he answered my question with in minutes. Top notch customer service in my opinion.

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All I can say about Marcum Customer Service is nothing grin!

I have never needed to contact them for anything. My LX-5 still runs and operates like the day I bought it when new.

It is nice knowing if I have an issue, that they are top notch.

I have a feeling if I do have to contact them someday, it will be because of my own self doing, not the product grinwink.

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Like many of you have said, Jon takes complete pride in his work and the products he techs. I can assure you he will answer all questions asked. Like Harvey Lee stated, the service hasn't changed a bit since Nature Vision aquired Marcum. It is good to know the quality of service we have come to love was noted and continued. Jon Marshall, you do a great job and you should be commended.

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