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Great Customer Service

Paul Waldowski


Just throwing props out to Gander Mountain and Lowrance.

I recently purchased a LMS 330C and was having problems with the GPS module over the weekend staying locked on. Called Lowrance Customer Service this a.m. They have been having a couple of problems with there cables and said they would send another one out right away. I told them I really needed it working sooner, like tomorrow, besides what if it was the module and not the cable. They told me to go back to the dealer and see what they could do for me. I should then contact them and let them know what the outcome was.

Off I go to Gander Mountain in Lakeville. Explained the story to them. Their response was "What do you need." I told them a cable and a module. No problem I was told and walked out a couple of minutes later with them. Now that's customer service, no questions asked, just what can we do to help. smile.gif

When Lowrance sends me the new cable and module they will be going to GM Lakeville for their display model.

Thank you Jimmy for the help. I can't tell you how much it's appreciated.

Drake Motel

[email protected]
Otter Outdoors
JR's Tackle
Lakemaster Lake Maps

[This message has been edited by Paul Waldowski (edited 06-01-2004).]

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